customer sure
NOVEMBER 27, 2023
Whilst a win would be a fantastic acknowledgement of the intelligent, high-performing software we’ve built from the ground up since 2010 - along with our unparalleled customer support - securing a Finalist place is rewarding in itself. CustomerSure is one of my favourite suppliers to work with (and we have so many suppliers and agencies!)
Kayako
OCTOBER 29, 2015
The birth of mainstream outsourcing: 2000 – 2010. Specifically, ever since the introduction of fibre optic cabling, a new kind of support system evolved: the outsourced helpdesk (most notably in the healthcare, financial and banking sectors). Slowly coming back home: 2010 – 2015.
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CSM Practice
SEPTEMBER 25, 2020
01:47 – Irit talks about the survey they did about the companies which reduced their forecast. 02:17 – Nick provides a context about Gainsight’s survey. 08:27 – Irit’s survey about Pipeline Conversion and Subscriptions Model revenue impact. 10:15 – Nick discusses the survey sent out in May about clients’ expectations.
SmartKarrot
SEPTEMBER 18, 2020
Panorama Education, a data analytics company, focuses on surveys that measure school climate, teacher engagement, student satisfaction and other aspects in K-12 schools. The team designs the surveys (which can be taken securely via mobile) and administers them. It automatically detects the mistakes and alerts you followed by a score.
customer sure
DECEMBER 6, 2023
Unhappy, seemingly undervalued customers are more likely to leave negative reviews, engage negatively with the brand/business on social media, submit angry or disillusioned customer survey responses, and will always be looking for an alternative that they deem more worthy of their business. When they find it, they’re off.
Revation Systems
APRIL 10, 2018
Yet as HIPAA and HITRUST certifications become increasingly important for health IT vendors, we felt the topic of HIPAA violations and safeguarding patient technology was worth revisiting — especially as healthcare cyberattacks continue to rise. Recently Doug Weber outlined what it takes to build a security-first culture.
Kayako
MARCH 21, 2022
Another survey showed that after a negative customer service experience, 73% of customers in the telecom space shared negative opinions about the company via word-of-mouth, and 22% of them also shared their experience on social media. Investments in customer service can boost brand loyalty and revenue growth. Is it worth it?
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