CSM Practice

SEPTEMBER 25, 2020

01:47 – Irit talks about the survey they did about the companies which reduced their forecast. 02:17 – Nick provides a context about Gainsight’s survey. 08:27 – Irit’s survey about Pipeline Conversion and Subscriptions Model revenue impact. 10:15 – Nick discusses the survey sent out in May about clients’ expectations.

Upselling 85

Upselling Surveys Chief Customer Officer Consulting 85

SmartKarrot

SEPTEMBER 18, 2020

Panorama Education, a data analytics company, focuses on surveys that measure school climate, teacher engagement, student satisfaction and other aspects in K-12 schools. The team designs the surveys (which can be taken securely via mobile) and administers them. Panorama Education. Location: Boston. Dreambox Learning.

SaaS 21

SaaS Education Coaching Healthcare 21

Kayako

MARCH 21, 2022

ECommerce is growing like wildfire, offering exciting business insights via analytics and data. Another survey showed that after a negative customer service experience, 73% of customers in the telecom space shared negative opinions about the company via word-of-mouth, and 22% of them also shared their experience on social media.

Customer Service 117

Customer Service Metrics Surveys Healthcare 117

SmartKarrot

JANUARY 20, 2022

These fast-growing SaaS companies are developing technology to alter how the business, energy, healthcare, and transportation sectors operate. Sequel’s solutions are supported by cutting-edge predictive analytics that aid users in rating, claims, underwriting, catastrophe and weather risk, and global risks. TransferWise.

SaaS 10

SaaS Advertising B2B Transportation 10