Altivon
JULY 27, 2020
Idaho Power took top honors in the 16th Annual Energy Utility Benchmark Report on Interactive Voice Response (IVR) systems, released July 1, 2020 by IVR Doctors. Altivon has been working with Idaho Power since 2010 as their Genesys contact center / Nuance IVR systems integrator and value-added partner when they deployed their system.
CSM Magazine
APRIL 20, 2023
Set up in 2010 by Guy Letts, who previously worked at leading technology firm, The Sage Group plc. They are a fantastic example of how the right approach to customer feedback can drive real business growth, especially in a highly competitive marketplace like the Underfloor Heating sector.”
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CSM Magazine
OCTOBER 1, 2020
Stone served as CFO for marquee Amazon operations during key periods of growth, including Amazon devices and digital content from 2010 to 2011 and Amazon Web Services from 2012 to 2015. He also managed the company’s investment in physical stores, including the integration of Whole Foods.
EPIC Connections
MAY 10, 2018
As a NICE inContact partner since 2010, EPIC Connections has continuously evolved its service offerings to meet the needs of NICE inContact clients. Recently, EPIC was recognized by inContact as a GOLD Certified Implementation Partner for providing high quality technology implementation services to contact centers on CXone.
Avaya
OCTOBER 10, 2016
We then established metrics we could track internally and determined industry or world-class benchmarks. We then created the Avaya Quality Index (AQI), a report card that defined exactly what “good” is, and set a benchmark score of 80% for each of the line items. Each business unit focused on driving improvements in their core metrics.
CX Journey
AUGUST 16, 2017
Of course, they want to see their own hard numbers, but absent those, we can tell the story of the benefits of customer experience through some benchmark data, through examples of successes that others have achieved by doing what you should/could be doing. Executives want to see hard numbers about any investments they make.
Russel Lolacher
MARCH 2, 2021
In 2010, the ministry was putting together something that hadn’t existed for them before. As a director in your government agency, what are the most important KPIs you use to measure customer experience benchmarks? Our strategy is about putting the customer first. We aim to do that through our government social media. We have a few.
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