Russel Lolacher

MARCH 2, 2021

In 2010, the ministry was putting together something that hadn’t existed for them before. As a director in your government agency, what are the most important KPIs you use to measure customer experience benchmarks? Our strategy is about putting the customer first. We aim to do that through our government social media. We have a few.

Government 52

Government Customer Care Transportation Benchmark 52

ClearAction

FEBRUARY 7, 2016

Employee Engagement in Superior Customer Experience Build a Sustainable Strategy for Customer Experience Management. Employee Engagement. 5 Keys to Employee Engagement in Customer Experience Management article. 5 Keys to Employee Engagement in Customer Experience Management webcast (17:15).

Customer Experience 48

Customer Experience Customer centricity Employee engagement Enterprise 48

delighted

JANUARY 7, 2020

Considering that it costs up to 6 times more to attract a new customer than to retain an existing one, the immediate and long-term ROI of customer experience is encouraging many businesses to incorporate CX metrics and benchmarks into their definitions of brand health and success. Survey your customers for employee feedback.

Customer Experience 40

Customer Experience Surveys Feedback Marketing 40

Netomi

JANUARY 5, 2022

In July 2010, Eliason left Comcast to become the global director of social media at Citi. She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork. Currently, Stacy works at Schindler Elevator Corporation as Director of Customer Experience and Employee Engagement.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98