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Who Tweeted It First: Customer Success Edition

Amity

— Japman Bajaj (@Japman_Bajaj) December 22, 2009. — MaRS (@MaRSDD) August 5, 2009. — Parature (@Parature) October 27, 2009. — Michael Hyatt (@MichaelHyatt) January 7, 2009. everything's an upsell. hard upsell, no donut! Customer Success Manager. Monthly Recurring Revenue.

SaaS 57
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Twitter is Dead, Long Live Twitter (Ask your Customers)

Russel Lolacher

I remember in 2009, when I joined Twitter, it was a. The post Twitter is Dead, Long Live Twitter (Ask your Customers) appeared first on The Upsell. Apparently no one is on it and we are wasting our time. The truth is, Twitter isn’t dead, it’s just changing.

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Why I Put a Decade Old Brand to Rest

Russel Lolacher

OR The Death of the UPsell Brand and the Birth of Doing More with L.E.S. ” “Trust is the ultimate UPsell.” ” I’ve been explaining “The UPsell” brand with these responses since 2009. .” ” “Trust is the ultimate UPsell.”

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Gainsight: Customer Success Management for a Post-Sale, On-Demand, Attention Economy

Natalie Petouhof

Louis, Missouri in 2009, Gainsight’s headquarters are now in Redwood City, California. As a customer success technology company, Gainsight helps companies manage their customer relationships while driving retention, upsell opportunities and organizational efficiency. Founded in St. Nick Mehta is the chief executive officer (CEO).

Sales 63
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Inside Customer Success: HubSpot

Amity

I started in HubSpot in 2009 and I’m now coming up on my 7-year anniversary. That’s made up of 2 things: The customers you upsell, and the customers you lose. The upsell rate helps you understand the success are you having at introducing your customers to your new products and features that could help them.

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Voice of Customer Maturity: Ultimate Guide

ClearAction

Voice of Customer Maturity Today Since the 2009 global economic downturn, companies have invested heavily in enterprise feedback management. Natural byproducts of this diagram’s formula are churn reduction, upselling, cross-selling, referrals, and acquisition cost reduction.

B2B 62
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Should Customer Success Own Customer Marketing?

SmartKarrot

On the other hand, customer success has been around since early 2009. This can be in terms of the customer experience, how far they are on the customer journey timeline and upselling course. You can notice what people look for and then explore upselling or cross-selling options. They save effort, time, and increase productivity.