Natalie Petouhof

AUGUST 26, 2015

Louis, Missouri in 2009, Gainsight’s headquarters are now in Redwood City, California. As a customer success technology company, Gainsight helps companies manage their customer relationships while driving retention, upsell opportunities and organizational efficiency. Founded in St. Nick Mehta is the chief executive officer (CEO).

Sales 63

Sales Management Advertising Upselling 63

Russel Lolacher

SEPTEMBER 30, 2019

OR The Death of the UPsell Brand and the Birth of Doing More with L.E.S. “No, it’s not about sales. ” “Trust is the ultimate UPsell.” ” I’ve been explaining “The UPsell” brand with these responses since 2009. .” It’s about building relationships.”

Upselling 45

Upselling Customer centricity Sales Personalization 45

Amity

SEPTEMBER 7, 2016

With 20,000 customers worldwide, HubSpot is the world’s leading inbound marketing and sales platform, transforming the way businesses attract, engage, and delight customers. I started in HubSpot in 2009 and I’m now coming up on my 7-year anniversary. There were 4 Customer Success Managers at the time.

Metrics 0

Metrics Upselling Accountability Customer retention 0

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity Today Since the 2009 global economic downturn, companies have invested heavily in enterprise feedback management. Natural byproducts of this diagram’s formula are churn reduction, upselling, cross-selling, referrals, and acquisition cost reduction.

B2B 62

B2B Feedback B2C Enterprise 62

SmartKarrot

JANUARY 25, 2022

On the other hand, customer success has been around since early 2009. When a sale is not a one-time event but a recurring one, companies need to close new customers and keep the existing ones for the next renewal. This can be in terms of the customer experience, how far they are on the customer journey timeline and upselling course.

Marketing 10

Marketing SaaS Upselling Education 10

JustCall

MAY 14, 2020

Customer Success was an unexplored area back during the 2008-2009 period of the global recession. For instance, the Sales team can share call related information and call recording with the Customer Success team. Moreover, upselling is always easier among loyal customers. Information remains transparent and shared across teams.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

JustCall

MAY 14, 2020

Customer Success was an unexplored area back during the 2008-2009 period of the global recession. For instance, the Sales team can share call related information and call recording with the Customer Success team. Moreover, upselling is always easier among loyal customers. Information remains transparent and shared across teams.

Customer retention 52

Customer retention Journey mapping Education Feedback 52