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Who Owns Customer Service?

ShepHyken

So, I typed the URL into the Internet browser and found out… it was for sale. In 2009 they paid $5.1 In 2000 Bank of America bought the domain name for $3 million. So, I thought it would be nice to own the domain name CustomerService.com. But, surely some company that is totally focused on their customers would already own it.

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Améliorer votre service à la clientèle grâce à des démonstrations interactives

Inbenta

The ROI from deploying Digital Demos is clear: a 20% reduction in support call volume, a 300+% increase in digital product or feature launch effectiveness, and a 30-40% improvement in conversion rates of digital sales. We will also be speaking with Inbenta customer Hancock Whitney, a bank with operations across the U.S. Gulf Coast.

Banking 52
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Making emotional connections with customers is key to excellent NPS and VOC results

Robert Davis

In The New York Times, Stephanie Rosenbloom explained why footwear sales in October 2009 reached $1.5 This was the highest October sales figure since 2006, even though the recession had hit people hard across the country. Emotional connections, measurable results – an excerpt from the book The Quality Conversation by Bob Davis.

Surveys 96
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How To Find Business Opportunities in Recession

ThriveableBiz

And how about the reassuring words of The British Business Bank which specialises in start-up loans saying “As strange as it seems, a tough economic period might actually be the best time to launch a business” , and gives a variety of examples from pet care to gin-making. Jozc on How to Market in a Downturn. Communicate, share tips.

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How AI-based self-service can transform the customer experience

Eptica

hours per day online , up from just 3 hours in 2009. However, unlike a physical shop or bank branch there’s no human on duty to automatically offer to help consumers when they are stuck or look like they are about to abandon a transaction. hours per day online , up from just 3 hours in 2009.

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Customer Experience Design: 3 essential (design) skills for creating a great customer experience

ijgolding

What can we learn from the internet services from banking that we can utilise in designing healthcare services? The new design not only increased the customer experience and the sales of non-prescription items, but also the employees enjoyed a deeper connection with their customers.

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Making emotional connections with customers is key to excellent NPS and VOC results

Robert C. Davis and Associates

In The New York Times, Stephanie Rosenbloom explained why footwear sales in October 2009 reached $1.5 This was the highest October sales figure since 2006, even though the recession had hit people hard across the country. Emotional connections, measurable results – an excerpt from the book The Quality Conversation by Bob Davis.

Surveys 40