A Short History of Call Center Technology
Fonolo
FEBRUARY 23, 2021
In the early 1970s, Lloyd’s Bank — the largest retail bank in the UK — opened a call center to handle balance inquiries and other simple complaints. The age of the pesky sales caller was born. Fonolo Births the Cloud-Based Call-Back. At this point — around 2009 — call center technology was slowly moving to the cloud.
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