ShepHyken

MARCH 8, 2017

Customer service is what I’m all about. It is my life’s mission to help companies create a customer service experience that customers think is amazing. But, surely some company that is totally focused on their customers would already own it. In 2009 they paid $5.1 The post Who Owns Customer Service?

Customer Service 285

Customer Service Banking Sales Marketing 285

Inbenta

FEBRUARY 1, 2024

RESOURCES Webinars Horizn Product Digital Demos Enhancing Your Customer Service with Interactive How-To Demos When customers can’t navigate your products or services, it can be frustrating. From how to log in to how to manage their account, customers can either call for support or struggle to figure it out themselves.

Banking 52

Banking Accountability Customer Service Sales 52

Win the Customer

NOVEMBER 14, 2016

By pushing for the sale in all your Facebook posts and tweets, you end up ignoring many of your customers. How about being a bit more personal and actually communicating with your customers? Remember when customers were limited to using the telephone if they wanted to contact businesses? A stream of new ideas.

Customer Service 145

Customer Service Airlines Marketing Banking 145

Robert Davis

JULY 16, 2018

In The New York Times, Stephanie Rosenbloom explained why footwear sales in October 2009 reached $1.5 This was the highest October sales figure since 2006, even though the recession had hit people hard across the country. They provide companies with a meaningful and relevant customer goal—one that pays off. RCDA and CX.

Surveys 96

Surveys Banking Contact Center Sales 96

Eptica

JUNE 20, 2018

hours per day online , up from just 3 hours in 2009. However, unlike a physical shop or bank branch there’s no human on duty to automatically offer to help consumers when they are stuck or look like they are about to abandon a transaction. hours per day online , up from just 3 hours in 2009.

Self service 58

Self service Customer Experience Banking Analytics 58

Robert C. Davis and Associates

JULY 16, 2018

In The New York Times, Stephanie Rosenbloom explained why footwear sales in October 2009 reached $1.5 This was the highest October sales figure since 2006, even though the recession had hit people hard across the country. They provide companies with a meaningful and relevant customer goal—one that pays off. RCDA and CX.

Surveys 40

Surveys Banking Contact Center Sales 40

Answer Dash

JANUARY 9, 2019

I’ve been lucky enough to work in some type of “customer” area since 2007, starting off in the conference industry, then media about customer management (that’s what we called it), moving on to work in customer service for a Fortune 100 tech company for two years and focusing purely on customer experience thought leadership for the last three years.

Customer Experience 82

Customer Experience Chatbots Chief Customer Officer Technology 82