Inbenta

FEBRUARY 1, 2024

The ROI from deploying Digital Demos is clear: a 20% reduction in support call volume, a 300+% increase in digital product or feature launch effectiveness, and a 30-40% improvement in conversion rates of digital sales. We will also be speaking with Inbenta customer Hancock Whitney, a bank with operations across the U.S. Gulf Coast.

Banking 52

Banking Accountability Customer Service Sales 52

Win the Customer

NOVEMBER 14, 2016

By pushing for the sale in all your Facebook posts and tweets, you end up ignoring many of your customers. How about being a bit more personal and actually communicating with your customers? Research has shown that in the period between 2009 and 2014, the number of Twitter users using the platform for customer service doubled to 22%.

Customer Service 145

Customer Service Airlines Marketing Banking 145

Natalie Petouhof

MARCH 6, 2017

He is perhaps best known for the 2013 critically acclaimed box office smash “Lee Daniels’ The Butler,” in addition to his 2009 feature “Precious: Based on the Novel by Sapphire,” which was nominated for six Academy Awards including best motion picture of the year and best achievement in directing. 1-selling Greek yogurt brand in the U.S.

Finance 40

Finance Engineering Advertising Entertainment 40

Fonolo

FEBRUARY 23, 2021

Pre-1950, nobody had ever been left on hold for more than the time it took for an operator to say, ‘Hold please’ and connect them physically to the person they wished to speak to. In the early 1970s, Lloyd’s Bank — the largest retail bank in the UK — opened a call center to handle balance inquiries and other simple complaints.

Call Center 96

Call Center Technology Interactive Voice Response Contact Center 96

Answer Dash

JANUARY 9, 2019

I’ve watched as the word “customer” has gained increasing influence–from the time when Tony Hsieh, CEO and founder of Zappos, was the only person talking about customer service, to now when everyone is talking about customer experience all the time. We’ve established these two things are definitely not the same.

Customer Experience 82

Customer Experience Chatbots Chief Customer Officer Technology 82

C Space

JUNE 26, 2020

We recognize that the use of the words ‘fair’, ‘white’ and ‘light’ suggest a singular ideal of beauty that we don’t think is right,” said Sunny Jain, Unilever’s president of beauty and personal care. Sometimes, besides just passing the money on to their artists, they gave to food banks and other organisations. million in 2018.

Advertising 52

Advertising Sales Marketing Banking 52