Callminer

JANUARY 18, 2021

To learn how CallMiner is helping African Bank better extract and operationalise insights from voice-based customer interactions in its call centres, watch to our Tech Central podcast, How CallMiner is Helping African Bank Retain and Grow its Client Base. . Implement IVR post-call surveys to glean better insights from callers.

Best practices 226

Best practices Call Center Contact Center Scripts 226

aircall

FEBRUARY 3, 2021

Consumers have lots of options for banking and other financial services, and a financial services call center streamlines sales and support operations. Having more information allows you to personalize their services and provide wise counsel about their finances. . Why Do Financial Services Firms Use Call Centers.

Call Center 62

Call Center call center software Interactive Voice Response voip 62

aircall

JANUARY 6, 2021

Hints of economic decline can lead to a national recession, such as the Great Recession that occurred after the financial crisis of 2008. The financial services industry includes more than just banks. After a period of declining economic activity, the central banks tend to drop their interest rates to ignite economic growth.

Sales 62

Sales Banking Call Center Upselling 62

CSM Magazine

FEBRUARY 7, 2020

Banks, credit unions, and direct lenders work in a very competitive market. According to a Gladly report , 61% of clients want personalized services more than fast ones. In the lending business, your customer service must focus on the person wishing to borrow money from you. Or the lack thereof. What needs do I need to meet?

Customer Service 52

Customer Service Interactive Voice Response Banking Customer Care 52

Nicereply

JUNE 20, 2019

This is even further proved by another survey by Forrester which revealed that the revenue growth of customer experience leaders is 5.1 One of the largest banks in Nigeria integrated Live Video Chat and co-browsing in order to enhance its inbound support requests KPIs. Personalization. times that of laggards.

Marketing 77

Marketing Chatbots B2C Self service 77

SharpenCX

FEBRUARY 4, 2020

An accountant needs to know how to reconcile bank statements, while a software developer doesn’t. Soft skills are often seen as personality traits. Your job also requires you to care for and manage a whole team of individual personalities with needs and career goals. Sure we can say, “It’s not personal, it’s just business.”

Call Center 84

Call Center Management Coaching Contact Center 84

Branch Mesenger

APRIL 20, 2018

Whether you’re a Wal-Mart cashier, a Bank of America teller or a Boeing engineer, you’ll be able to go to SEC.gov, the commission’s website, click on “company filings” and compare what you make to the chief executive’s take. The winning bidder for the retailer's assets is scheduled to be approved on Wednesday by the U.S.

Real estate 67

Real estate Banking Metrics Coaching 67