Callminer
AUGUST 1, 2017
Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Find out what you can do today to boost efficiency and improve call center performance by reading our pros’ responses below.
Voxjar
JUNE 8, 2021
Your search for the best quality assurance software for your call center can get overwhelming, fast. While Voxjar offers an end-to-end Speech Analytics QA solution and are confident that we can help you solve your call monitoring needs, we believe that you should explore the entire landscape before making a decision.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Fonolo
FEBRUARY 5, 2020
Top related content: How to Effectively Set Goals With Your Call Center Team. The report surveyed 8000 B2B and B2C customers and revealed that 75% of them expect companies to use new technologies to create better experiences. . Handpicked related content for you: Top Call Center Technology Trends in 2020.
Liveops
NOVEMBER 2, 2018
For instance, almost 30 percent of workers surveyed said they would take a wage cut in order to telecommute, according to an article by HR Drive. million in 2005 (up 115 percent increase since 2005). Adding telecommute as an option makes a job more attractive to a wide swath of candidates. million U.S. employees, or 2.9
Liveops
NOVEMBER 2, 2018
For instance, almost 30 percent of workers surveyed said they would take a wage cut in order to telecommute, according to an article by HR Drive. million in 2005 (up 115 percent increase since 2005). Adding telecommute as an option makes a job more attractive to a wide swath of candidates. million U.S. employees, or 2.9
ProProfs Blog
DECEMBER 23, 2019
Maybe a couple of customer surveys. But it is not just about customer satisfaction surveys or getting to track the Net Promoter Score although both can be part of the overall equation. Their feedback towards the services they received via your operators through post-chat survey form. But what is customer centricity ?
CCNG
OCTOBER 19, 2022
Bain, 2005) 87% of marketers say they are delivering engaging customer experiences. Martech Alliance, 2021) Nearly half (48%) of survey respondents said the customer experience they deliver falls below or significantly below their customers’ expectations. Forrester, 2016) The average email survey response rate is 24%.
Expert insights. Personalized for you.
334 
Let's personalize your content