Quiq

NOVEMBER 9, 2022

Effective call center strategies are essential to running a contact center. It’s not as simple as setting up a few phones and handing your team a script (although we’re sure no one has thought that since 2005). That is, you can’t see just how cluttered the contact center has become. With regular surveys.

Call Center 87

Call Center Chatbots Contact Center Surveys 87

Callminer

AUGUST 1, 2017

Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Find out what you can do today to boost efficiency and improve call center performance by reading our pros’ responses below.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

TechSee

DECEMBER 5, 2017

Contact Centers appreciate: “We got our customer support sorted the day we started using Casengo to manage emails and social media posts.” Founded in 2001, Fonolo’s cloud-based call center solutions provide companies with visual dialing and virtual queuing services. and cloud-based call center offerings.

Contact Center 116

Contact Center Technology Self service Call Center 116

ProProfs Blog

DECEMBER 23, 2019

Maybe a couple of customer surveys. But it is not just about customer satisfaction surveys or getting to track the Net Promoter Score although both can be part of the overall equation. Their feedback towards the services they received via your operators through post-chat survey form. But what is customer centricity ?

Customer centricity 144

Customer centricity Journey mapping Surveys Feedback 144