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How to Create Unbreakable Brand Loyalty through Emotional Connection

Beyond Philosophy

In 2005, my fieldwork revealed 20 emotions that drive or destroy value in a Customer Experience. Like your employees who pick up on words and phrases intuitively, AI will hear signals in customers’ communications, their comments on social media, the number of times they call the call center, the type of call it is, and other details.

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Find out what you can do today to boost efficiency and improve call center performance by reading our pros’ responses below.

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68 Customer Support Email Address Name Ideas

CX Accelerator

Jenny began her call center customer service journey on the front lines back in 2005. We hope it serves you well! JENNEY DEMPSEY , a Southern California native, obtained her BA in English from San Diego State University. In 2012, she co-founded the blog, CustomerServiceLife.com.

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Meet WFMSG: Our March 2020 Sponsor Wall of Fame Honoree

Contact Center Pipeline

Contact Center Pipeline’s SPONSOR WALL OF FAME Company name: WFMSG (The Workforce Management Software Group) CEO/Co-Founders: Daryl Gonos, CEO; Todd Cotharin, COO; Peter Schmidt, CTO When founded: 2005 Describe your company: WFMSG provides a unique and simplified approach to forecasting and scheduling contact center agents and is used by hundreds (..)

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The Top 7 Call Center Quality Assurance Software Solutions

Voxjar

Your search for the best quality assurance software for your call center can get overwhelming, fast. While Voxjar offers an end-to-end Speech Analytics QA solution and are confident that we can help you solve your call monitoring needs, we believe that you should explore the entire landscape before making a decision.

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The Future of Workforce Management for Contact Centers, with Daryl Gonos

NobelBiz

After starting out in consulting as the co-founder and CEO of Workforce Management Group, Daryl and his partners started CommunityWFM in 2005, a modern workforce management solution, specifically tailored to multichannel call centers.

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"Follow the Leader", Featuring Neal Topf

Call Center Weekly

Since 2005 I have led Callzilla , an outsourced contact center providing customer care and customer acquisition to top brands. Understanding that when a vendor reduces its pricing, typically something else is sacrificed.