CSM Magazine

JULY 29, 2021

It’s a US-based company that was founded in 2005. People intelligence solutions: Gong gives an insight into how representatives and managers perform their tasks every day and recommends the best practices based on top performances. SoundHound.

Real estate 98

Real estate Engineering Consulting Consulting 98

ClearAction

NOVEMBER 13, 2014

The MO function enables the marketing organization to shift from being viewed as a cost center and to operate more like a business, with formalized best practices, processes, infrastructure, and reporting. The 2006 IDC CMO Technology Benchmark Study found that the headcount allocated to MO was about 2.5%.

Marketing 62

Marketing Finance Benchmark Government 62

Xaqt

JUNE 22, 2020

Your data lake creates the foundation for all downstream analysis and uses. Data Dictionary In order to build call center reports or conduct data analysis, all stakeholders and data consumers need to understand the underlying data, where it comes from and what it means, as well as know what all data is available for analysis.

Call Center 52

Call Center Contact Center Analytics Engineering 52

Callminer

AUGUST 1, 2017

As Lead for the ShoreGroup Contact Center Advanced Solutions (CCAS) team, Kristian is responsible for the development of ShoreGroup’s Contact Center Best Practices and Deployment Methodologies. Markus Linder is an expert in the field of e-commerce and Digital Advice, in which he has been active since 2005. Kristian Martell.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Amity

NOVEMBER 25, 2014

Amity had the good fortune of sitting down with a pioneer in Customer Success, Paul Teshima the original SVP of Customer Success (circa 2005) at Eloqua – now the Founder and CEO of Nudge Software , to talk about demonstrating the need for Customer Success. Here are the “aha!” moments we experienced during the conversation.

SaaS 48

SaaS Chief Customer Officer Upselling Accountability 48

AWS Machine Learning

OCTOBER 10, 2023

Federated analytics is important not only for data analysis across distributed datasets before training, but also for model monitoring at inference. She is also the recipient of the Best Paper Award at IEEE NetSoft 2016, IEEE ICC 2011, ONDM 2010, and IEEE GLOBECOM 2005. Parker Newton is an applied scientist in AWS Cryptography.

Healthcare 95

Healthcare Telecommunications Analytics Wireless 95