2005, Analysis, Best practices and Wait times

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2005

Analysis

Best practices

Wait times

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

AUGUST 1, 2017

Reduced Queue wait time : This can be done by having a strong dialer that can reroute calls to different agent groups. As Lead for the ShoreGroup Contact Center Advanced Solutions (CCAS) team, Kristian is responsible for the development of ShoreGroup’s Contact Center Best Practices and Deployment Methodologies.

Contact Center

Contact Center Call Center Average Handle Time Real estate

Reinventing a cloud-native federated learning architecture on AWS

AWS Machine Learning

OCTOBER 10, 2023

An asynchronous FL server immediately updates the global model after a local model is received from a client, thereby reducing the waiting time and improving training efficiency. Federated analytics is important not only for data analysis across distributed datasets before training, but also for model monitoring at inference.

Healthcare

Healthcare Telecommunications Analytics Wireless

Webinars

Manual Call Reviews? Theres a Better Way!

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Customer Contact Central

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Reinventing a cloud-native federated learning architecture on AWS

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