Injixo
JANUARY 19, 2023
It first appeared in the 2003 Harvard Business Review article, The One Number You Need to Grow. In this article, we'll explore eNPS, how to avoid a major pitfall, and how to get higher eNPS scores by applying best practices in Workforce Management (WFM). Net Promoter Score (NPS) is a measure of customer satisfaction.
Vcaretec
JUNE 6, 2022
Millennials, categorized as anyone born between 1982-2003, represent the largest consumer market for annual revenue growth. With this young population drifting away from traditional call centers , and gravitating towards computer-based interactions, how does the art of good old fashioned customer service fit in?
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Taylor Reach Group
AUGUST 16, 2021
The outcome of such an assessment is then measured against data from the best-performing contact centers in the world, to determine if there are gaps between current and best practices, and what steps can be made to close those gaps. A global Contact Center, Call Center, and Customer Experience consulting firm.
Calltools
SEPTEMBER 30, 2020
If you have a call center, you know that a number of state and federal regulations govern your operations. This review of the regulatory environment will help you to ensure that your call center compliance measures are right for your specific industry and business. or after 9 p.m. enforce those standards.
Taylor Reach Group
APRIL 4, 2018
Leveraging a proprietary approach, combined with best practice benchmarking, the Audit process creates a road-map to a future state by assessing all aspects of current Contact Center operations. retained to complete a Contact Center Audit for one of the world’s leading digital data collection companies.
Taylor Reach Group
JUNE 21, 2021
Once the assessment process is complete,” Taylor says, “we’ll be able to quickly identify gaps between current operations and best practices, pinpoint ineffective technologies, and determine the most effective staffing for caller support. A global Contact Center, Call Center, and Customer Experience consulting firm.
Taylor Reach Group
OCTOBER 18, 2018
As such, they have become the leaders in best practices, international insurance, health and safety, and compliance. Because of this emphasis on security, compliance, and performance, office and contact center operations around the world rely heavily on effective and reliable telephony.
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