Beyond Philosophy

SEPTEMBER 19, 2019

Unfortunately, the recent UK Customer Satisfaction survey echoes those findings, indicating that it has fallen over the past couple of years, from 78.2 One of the most extensive surveys in the UK, the Institute have been running the index twice a year for ten years. I have been consulting on Customer Experience since 2002.

Big data 283

Big data Consulting Consulting Customer Experience 283

Voxjar

JUNE 8, 2021

They also provide an easy to launch free trial without the need to speak to their sales team first. Their platform includes a learning management system and allows you to survey your agents to measure their satisfaction. Playvox does offer a free trial but you have to talk to sales to get started. Scorebuddy pricing.

Call Center 51

Call Center Analytics Enterprise Sales 51

Answer Dash

OCTOBER 15, 2018

Many of the new software applications on the market focus on this most critical precursor to sales. Sometimes content needs only to inform and educate; at other points in the sales funnel, content can shed light on specific product benefits and attributes. Demand Generation As always in marketing, generating demand takes center stage.

B2B 76

B2B Marketing Customer Experience Benchmark 76

C Space

JULY 21, 2020

eBay acquired PayPal in 2002 and spun it off in 2015. Motorway.co.uk , another used car marketplace, said it had enjoyed record sales of as much as £1.6m a day since it restarted sales with socially distanced collections in early May, almost a third higher than its previous peak just before the UK’s lockdown.

Transportation 52

Transportation Sales Benchmark Government 52

SmartKarrot

APRIL 13, 2020

Source: Survey Sparrow. The Atlassian Corporation has reached billions in revenue even without an enterprise sales team, all by creating user-friendly software development, team collaboration, project management tools including JIRA and Confluence. It was acquired by eBay in 2002 but split in 2014. Customer Support. Salesforce.

SaaS 19

SaaS Engineering APIs Analytics 19

CX Journey

AUGUST 5, 2014

Image courtesy of henryfaber Is there anyone in your company who wants to use VoC/CX surveys as marketing tools rather than as customer listening tools? Tareq shared with me an article that suggested, nay, outright stated that "the easiest way to grow sales and double customer loyalty is to send a survey and then do nothing with the feedback."

Surveys 62

Surveys Real estate Feedback Marketing 62

GetFeedback

JANUARY 6, 2020

The study also notes increasing usage of online resources (social media, review sites, and vendor web sites) which has pushed sales engagement later in the cycle. . It’s something like a B2B scenario, and woe betides the car sales rep that caters only to the purchaser without understanding other family needs. .

Journey mapping 78

Journey mapping B2C B2B Surveys 78