Beyond Philosophy

SEPTEMBER 19, 2019

Unfortunately, the recent UK Customer Satisfaction survey echoes those findings, indicating that it has fallen over the past couple of years, from 78.2 One of the most extensive surveys in the UK, the Institute have been running the index twice a year for ten years. I have been consulting on Customer Experience since 2002.

Big data 283

Big data Consulting Consulting Customer Experience 283

SmartKarrot

APRIL 13, 2020

Source: Survey Sparrow. The Atlassian Corporation has reached billions in revenue even without an enterprise sales team, all by creating user-friendly software development, team collaboration, project management tools including JIRA and Confluence. It was acquired by eBay in 2002 but split in 2014. Customer Support. Salesforce.

SaaS 19

SaaS Engineering APIs Analytics 19

CX Journey

AUGUST 5, 2014

Image courtesy of henryfaber Is there anyone in your company who wants to use VoC/CX surveys as marketing tools rather than as customer listening tools? Tareq shared with me an article that suggested, nay, outright stated that "the easiest way to grow sales and double customer loyalty is to send a survey and then do nothing with the feedback."

Surveys 62

Surveys Real estate Feedback Marketing 62