Voiptime

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Customer Engagament: Complete Guide

Voiptime

With a wide range of customer engagement solutions comes a tough decision of what solution to choose and what steps to make.

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Guide to Sales Qualification

Voiptime

Every successful company tends to have a big amount of potential leads at the top of its sales pipeline. But only a few of them can be converted into customers.

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Business Communication: What do We Have Now and What is the Future?

Voiptime

In this guide you’ll discover: The foundation of the business communication of the call center many call center managers overlook. Hint: Many managers think they understand the subject, yet little is happening in reality; How to tackle the issues of inward, upward, and lateral communication business communications in the call center? The impact of the improvement or negligent treatment of the call center’s business communication.

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How to Stop the Rivaling between the Brand vs Customer Experience in the Call Center?

Voiptime

In these jittery times, the competition for the brand experience emerged among the top call centers in the US, Western Europe, and all other call centers throughout the world. The truth is this: customers want to satisfy their needs, and there’s only one way to do it right.

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What is IVR and How to Benefit from Using It? The Ultimate Guide

Voiptime

Ever thought about how much value automation can bring to your business? Automation has already proven its worth in the customer service sphere. The right solution can increase your profits and make your organization more effective. One such system is IVR (Interactive Voice Response), which helps immensely with increasing the number of returning customers and your ROI.

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Call Center Agent Engagement vs Agent Experience: Best Tips

Voiptime

We have not been talking about the problems of motivating call center agents for a while, and that’s the issue we want to resolve with this article. Have you ever heard of call center agent engagement and employee experience? Each of these call center metrics deserves the entire article, but we decided to describe both these vital factors that influence call center agent performance and productivity in one post to avoid duplicating ourselves.

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Proactive Customer Service: Ideal Solution or a Pig in a Poke?

Voiptime

Customer service as an industry keeps developing every year. Customer expectations are growing up, technologies are developing fast, and new approaches are being discovered and implemented by various companies.