Voiptime

JUNE 26, 2022

In these jittery times, you need to furnish the entire team with automated cold calling software with strong features

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52

Voiptime

OCTOBER 27, 2021

Customer complaints are one of the hottest topics these days. All managers over the world look for effective strategies and blueprints on how to handle customer complaints and related issues.

Marketing 83

Marketing Management 83

Voiptime

JUNE 22, 2021

Once again Voiptime Cloud achieved recognition from SoftwareSuggest. This is the fourth award in a row and we’re looking for more

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79

Voiptime

JUNE 17, 2022

Why is this guide breath-taking for every contact center manager willing to spend at least 5 minutes to read and consequently enormously profit? Because it contains up-to-date info about the call center quality monitoring software. And practices to deliver the 5-star customer experience. By the way, nearly 20% of the successful call center managers are constantly using these methods and are inclined to keep this information out of the competitor’s sight. What exactly do they want to hide?

Call Center 40

Call Center Contact Center Management Customer Experience 40

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As contact center needs and pain points have evolved, so have contact center buying processes. This guide focuses on the key areas that contact center leaders should address to help achieve their operational and financial goals, including what questions to ask to drive optimal performance.

Contact Center

Voiptime

NOVEMBER 17, 2021

Are the Black Friday Software Deals pleasant and resounding words for you? Perhaps it works when you use your chance to purchase the right product and achieve large returns? Or when you achieve only long-term, interesting, profitable, and instant offers

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Voiptime

SEPTEMBER 8, 2021

The operation of call centers is a highly profitable and valuable activity for every business. To orchestrate pursuing every financial goal and ensure the endeavors of call center agents, you need to tackle the most demanding customer issues

Call Center 65

Call Center Customer Experience 65

Voiptime

SEPTEMBER 22, 2021

Every cold call is going to be a lot more effective if you know exactly what you want to achieve with this interaction and prepare for each call in advance. In this guide, we’ll show you how something as simple as a script can help you maximize the efficiency of your campaigns. Keep reading to find actionable tips on how to write cold calling scripts and get inspired by some script samples crafted by Voiptime sales experts

Scripts 64

Scripts Sales 64

Voiptime

MAY 29, 2022

From real estate to insurance, from sales to customer service, one holds - if your call center agent starts to fail, your revenue is declining. That's why intelligent managers around the globe strive for ongoing employee improvement and fuller productivity. But, there's one problem. Managers constantly experience a lack of time on digging into the books on practical management and psychology.

Real estate 40

Real estate Call Center Management Sales 40

Voiptime

JULY 5, 2021

When you have everything set for an outbound calling campaign: your staff, equipment, and software, there is something that you need to know before the start. The telemarketing outbound calling regulations which call centers from time to time violate are extremely dangerous activities. It’s dangerous in terms of financial losses, multiple lawsuits, and loss of reputation

Telemarketing 64

Telemarketing Call Center 64

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In this handy guide, learn everything you need to build your ultimate contact center—with no walls and no limitations. Empower your agents to serve your customers better, and from anywhere.

Contact Center

Voiptime

JUNE 21, 2021

Call centers are still the best way to sell products and services, because of speed and effectiveness. They’re like vital bridges in a B2B and B2C environment. The bigger your business, the more you need stability and functionality of this bridge. While this bridge works properly, customers open their wallets while speaking with agents over the phone

B2C 63

B2C B2B Call Center 63

Voiptime

DECEMBER 30, 2021

Hint: It’s NOT What You Think! The bloodstream and most valuable asset of any organization are the people. As long as everyone perceives themselves the part of the overall success, the work is as productive as possible.

Contact Center 52

Contact Center 52

Voiptime

DECEMBER 24, 2021

Among all other actions, companies should hold successful customer interactions as goal number one. Easy to say and much more difficult to fulfill, especially, during challenging customer service situations that might arise.

Customer Service 52

Customer Service 52

Voiptime

JUNE 9, 2021

The indicator of success or failure in an outbound campaign is a growing bank account of the company. If sales and leads are soaring, it is because of a prepared and conscious marketing strategy. This article describes useful tips about the outbound campaign that you don’t know. But we’ll start from the beginning

Banking 63

Banking Accountability Sales Marketing 63

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Boost customer satisfaction across all digital channels with this stat-filled guide, which reveals the key ingredients you need to keep all of your customers satisfied.

Voiptime

DECEMBER 14, 2021

The popularity of open-source software logically must increase because for business it is cheap or even zero cost. The attractiveness of the idea is fueled by options to use a wide range of features of real call center software. Now, what’s the trick?

call center software 52

call center software Call Center 52

Voiptime

DECEMBER 9, 2021

In this article, you’ll grab your blueprint for earning more, knowing ROI in a contact center without deep expertise in the economy or accounting. It’s really that simple. Measure the ROI of your contact center, the ROI per each agent, actual and anticipated ROI

Accountability 52

Accountability Contact Center 52

Voiptime

NOVEMBER 28, 2021

The great product is the reason why customers came to you. And great customer service with remarkable communication skills that defuse every customer complaint is something they need constantly. Think about it! When you meet every single customer expectation, you satisfy certain needs of people.

Customer Service 52

Customer Service 52

Voiptime

NOVEMBER 11, 2021

If you’ve got 20 minutes to read this article, we guarantee the sustainability of your call center change management

Call Center 52

Call Center Management 52

Speaker: Kristi Faltorusso, VP of Customer Success at ClientSuccess

Your brand ambassadors are massively important to your business, actively promoting your brand and encouraging new business. But repeatedly requesting advocacy efforts from customers can lead to burnout and dissatisfaction. You need to avoid this at all costs! Learn how in this free webinar.

Brand ambassadors

Voiptime

MARCH 23, 2021

Remote work is becoming a reality for an increasing number of businesses. Many contact centers have also followed this trend. Do you also need to choose a virtual call center? If yes, what are the advantages? Let’s try to find out

virtual call center 64

virtual call center Call Center Contact Center 64

Voiptime

APRIL 6, 2022

Office-based and remote contact centers over the globe experience a high calling volume that, in most cases, seize their previous successes. Today, as never before, managers of small and mid-sized contact centers were forced to look for rapid, flexible, and effective solutions. Now, in this article, you’ll hear from Kevin Lasky, the Vice President of SKWeston & Company, the Global BPO Consulting, and the Professional services company.

Consulting 40

Consulting Consulting Contact Center Management 40

Voiptime

OCTOBER 5, 2021

What is a debt collection call center? This is an on-demand call center with debt collection agents that initiate campaigns to collect as much debt as possible

Call Center 52

Call Center 52

Voiptime

OCTOBER 1, 2021

Despite disruptions over the globe, cold calling in sales continues to generate billions of dollars each year. The keystone of this activity is grounded on technology, software, and the proficiency of staff.

Sales 52

Sales Technology 52

Speaker: Christian Jakenfelds, CSM at Planhat

Customer success professionals have better access to customers than any other department, yet they may struggle to prove their impact on overall business growth. In this webinar, learn how CSMs can actively contribute to and influence new revenue by using what’s already in front of them.

Sales

Voiptime

MARCH 31, 2021

The e-commerce market is constantly evolving. So do the customer expectations for the ideal online shopping experience. How can you meet them and close more sales? Check out our tips on how to deliver top-notch customer service

Best practices 60

Best practices Sales Marketing Customer Service 60

Voiptime

FEBRUARY 18, 2022

As a manager, you have tested different schedules, attendance policies, incentives for your agents. Does it work? If so, there is no need to read this article. If it doesn’t you find the irresistible and proven ways to solve the tardiness, lateness, and absenteeism issues, using workforce management and useful tips

Call Center 40

Call Center Management 40

Voiptime

FEBRUARY 14, 2022

Take a look at what you need to say in order to pass the gatekeeper and your responses will soar

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Voiptime

FEBRUARY 9, 2022

The contact center industry continues to shake because of changes in a working model, agent's performance, and call center technology. Plus, unknowns with the restrictions in the US, UK, and other developed countries pushed managers of all contact centers to look for guidance

Contact Center 40

Contact Center Technology Call Center Management 40

Speaker: Bill Johnston, Community Innovation Officer at Structure3C

Acts of advocacy can be some of the most effective and authentic ways to market products and develop brand equity. Join Bill Johnston to learn how to develop a community-based advocacy program in this free webinar.

Marketing

Voiptime

FEBRUARY 3, 2022

Source: The Inner Circle Guide To Cloud-Based Contact Centre Solutions (4th Edition) UK (p.44), ContactBabel Research. If you’re an owner of a small or mid-sized business, you should know that private branch exchange (PBX) systems, or customer premises equipment (CPE) for contact centers, were the best some time ago. According to the Contact Babel, contact centers with physical…

Contact Center 40

Contact Center 40

Voiptime

FEBRUARY 1, 2022

The performance in most contact centers is constantly decreasing. An accountable previous agent became an underperformer. The high level of absenteeism and lateness are disrupting the work. Your agents have everything for the work but show a constant decrease in results. What’s happening? How to come out as a winner in these circumstances? Here're the top tips from top contact center managers you can easily apply in your center

Contact Center 40

Contact Center Accountability Management 40

Voiptime

JANUARY 25, 2022

It’s presumed to think that average handle time is the top-notch metric for your call center. There're many claims over the internet that each customer service representative screwed up unless the average waiting time on picking up the phone is 20 seconds or so. However, the Voiptime Cloud company discovered something critical about the connection between poor customer experience and waiting times that will benefit the heads of each call center, no matter the industry.

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Wait times Average Handle Time Metrics Call Center 40

Voiptime

JANUARY 16, 2022

Digital communication channels are one of the most powerful and accessible tools for emotional branding. The level of consumer response to interactive messages is much higher because this type of communication has not yet moved into the category of traditional. However, in just a little while, digital communication will become a widespread phenomenon

Call Center 40

Call Center 40

Advertiser: ZoomInfo

Successfully complete the five stages of ABM: define, identify, engage, convert, and connect. We’ll show you how to create a unified system with your sales team to help them land more qualified opportunities and connect with prospects like never before.

Accountability

Voiptime

JUNE 3, 2021

Is telesales still an effective sales strategy in nowadays market? It may surprise you to learn that despite its doubtful reputation, telemarketing, when done respectfully and thoughtfully, is still considered to be one of the most powerful ways to generate new leads and close sales

Telemarketing 50

Telemarketing Marketing Sales 50

Voiptime

JANUARY 5, 2022

Profit From Call Center Survey With Unorthodox Strategies Like These

Surveys 40

Surveys Call Center 40

Voiptime

DECEMBER 1, 2021

Voiptime Cloud asks questions to SKWeston & Company, the Global BPO Consulting, and Professional services company located in Washington DC, US. Specifically, we interviewed Kevin Lasky and Steve Weston to find out the future of the contact center industry

Consulting 40

Consulting Consulting Contact Center 40

Voiptime

NOVEMBER 30, 2021

A business model logically describes how an organization creates, delivers to customers, and acquires value - economic, social, and other forms. The process of developing a business model is part of the business strategy

B2C 40

B2C Sales 40

Advertiser: Vanilla Forums

Does creating engaged customers and impacting CS objectives sound interesting? Learn more about how gamification can help your customer success team in our free eBook.

Gamification