Expert insights. Personalized for you.
Although customers use many non-voice channels to contact you, phone calls remain relevant. Virtual phone numbers can give you more flexibility than regular ones. Do you want to learn more about their benefits? Keep reading MORE
40 Despite the multitude of digital channels, phone calls remain relevant. Proper call handling can help your business to establish strong relationships with customers by increasing their satisfaction. That’s when business phone etiquette comes into play. Let’s try to outline the main aspects of it MORE
40 
Remote work is becoming a reality for an increasing number of businesses. Many contact centers have also followed this trend. Do you also need to choose a virtual call center? If yes, what are the advantages? Let’s try to find out MORE
This week we feature an article by Ricardo Saltz Gulko, managing director and co-founder of Eglobalis. He shares 5 habits of companies that went through dramatic transformation and still managed to improve the customer experience. MORE
It’s needless to say that remote work is becoming something more than just a passing trend. However, it doesn’t mean that the office will disappear. Companies still need it. Let’s try to find out how to organize the workflow in the office of the future MORE
40 The e-commerce market is constantly evolving. So do the customer expectations for the ideal online shopping experience. How can you meet them and close more sales? Check out our tips on how to deliver top-notch customer service MORE
Despite the many channels you can reach out to your prospects, telemarketing is still relevant. How to start a successful call center that will help you to turn more leads into your customers? We’ve outlined the main steps you should take MORE
When you have everything set for an outbound calling campaign: your staff, equipment, and software, there is something that you need to know before the start. The telemarketing outbound calling regulations which call centers from time to time violate are extremely dangerous activities. It’s dangerous in terms of financial losses, multiple lawsuits, and loss of reputation MORE
Once again Voiptime Cloud achieved recognition from SoftwareSuggest. This is the fourth award in a row and we’re looking for more MORE
79 
Job burnout has been a common problem for many years across industries. Switching to remote work made it more serious than ever. What are its main symptoms and how to prevent it from happening? Let’s take a close look at it in our new article MORE
Do you want to make your competitors happy? Definitely not. But if you don’t care about customer satisfaction in your call center it may well happen. Let’s try to find out how to measure and improve this important metric MORE
To keep existing customers satisfied, a high level of call center service is extremely important. One of the key metrics to measuring customer satisfaction is FCR (First Call Resolution). It shows whether the customer’s problem or issue was resolved during the first interaction with company representatives. If the customer needs to make several calls in order to solve the problem, it leads to frustration and dissatisfaction. Let’s try to figure out how to make the FCR rate as high as possible MORE
Both these tools perform important functions and help you to achieve your business goals. How do they differ from each other and where you can use them? Let’s try to find out MORE
These days call centers management has supreme importance for call centers that want to deliver astonishing customer experiences. You need to control the workforce as you do it in the real office with agility and 100% remotely MORE
Less than one week before the release of my new book, The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty , so I thought it appropriate to share some thoughts on how being easy – or convenient – can give you a competitive advantage over your competition. When your customers can buy what you sell from others, that’s called competition. That also makes it a commodity. MORE
The operation of call centers is a highly profitable and valuable activity for every business. To orchestrate pursuing every financial goal and ensure the endeavors of call center agents, you need to tackle the most demanding customer issues MORE
40 
During highly competitive times, all call center’s executives consider reducing expenses on calling. These days, major competitors in a call center market are traditional on-premise call center and cloud call center software solutions. They’re not enemies, they're just different. The function of these call centers is the same but expenses on technology and maintenance are different MORE
Selling insurance over the phone is not as challenging as it might look. For example, according to statista.com selling insurance via phone, something around 35%. So let’s dive and define cornerstones of the insurance process selling over the phone. Check out our tips MORE
40 The operation of call centers is a highly profitable and valuable activity for every business. To orchestrate pursuing every financial goal and ensure the endeavors of call center agents, you need to tackle the most demanding customer issues MORE
Looking at the big picture and asking hard questions about the call center service level is the first step to success. Strategic thinking, bridging service level with the needs of customers ensures lasting revenue and strong relationships. Building an on-demand call center to meet both company and customer needs is easy when you have a strategy MORE
Call center agents have quite a demanding job. Masterful call handling and profound product knowledge don’t happen by itself. Training is essential both for newbies and experienced agents. Let us talk about how to organize the training process as best as possible MORE
Call centers are still the best way to sell products and services, because of speed and effectiveness. They’re like vital bridges in a B2B and B2C environment. The bigger your business, the more you need stability and functionality of this bridge. While this bridge works properly, customers open their wallets while speaking with agents over the phone MORE
The vital role of healthcare innovations is to support and give necessary aid to patients in a timely and professional fashion. Let’s compare workflow in traditional hospital call centers and work organized with healthcare call center software. We’ll find out the impact on patient inquiries MORE
Is telesales still an effective sales strategy in nowadays market? It may surprise you to learn that despite its doubtful reputation, telemarketing, when done respectfully and thoughtfully, is still considered to be one of the most powerful ways to generate new leads and close sales MORE
It seems that most of the companies that customers love to do business with have something in common. They focus more on the customer than they do the sale. Sure, they want to make the sale, add more revenue and get higher ratings. What company doesn’t want that? MORE
How we share information is affected by the medium that we use to communicate it. We can see this concept manifest in customer reviews and advertising response behavior. MORE
Mark your Calendars for October 4 – 8, 2021, because we’re celebrating National Customer Service Week! This year’s theme is, Celebrating the Heart of Service. And I’m facilitating five online video sessions!!! MORE
Call centers are still the best way to sell products and services, because of speed and effectiveness. They’re like vital bridges in a B2B and B2C environment. The bigger your business, the more you need stability and functionality of this bridge. While this bridge works properly, customers open their wallets while speaking with agents over the phone MORE
The indicator of success or failure in an outbound campaign is a growing bank account of the company. If sales and leads are soaring, it is because of a prepared and conscious marketing strategy. This article describes useful tips about the outbound campaign that you don’t know. But we’ll start from the beginning MORE
Call me boring, but I want the same thing every time—at least when it comes to customer experience. I want it to be good. I want it to be consistent. I want to predict the experience I’m going to have with the people and places I do business with. MORE
More than ever before, your business looks for a bigger service area with the realty, mortgage, and rent. David Ogilvy, one of the greatest advertisers of all times, once said, “The more you tell, the more you sell”. And this is very true in the real estate business. The exception is that today you talk mostly via phone and not door-to-door MORE
Download the empathy statements PDF and practice your first five empathy responses to customers. Grab your empathy sheet! Customer Experience Design MORE
The success of a business is only the edge of the iceberg. Yet what’s at the bottom? Have you ever wondered why particular companies are so successful? Actually, there are real reasons for it. In the competitive markets, there are no accidentals, only scientific regularity. Companies can make their own ways to endeavors such as brand image, increasing ROI, etc. Yet they fully orchestrate only in a few cases. MORE
Voiptime
SEPTEMBER 8, 2021
The operation of call centers is a highly profitable and valuable activity for every business. To orchestrate pursuing every financial goal and ensure the endeavors of call center agents, you need to tackle the most demanding customer issues
Voiptime
JUNE 22, 2021
Once again Voiptime Cloud achieved recognition from SoftwareSuggest. This is the fourth award in a row and we’re looking for more
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Voiptime
JULY 5, 2021
When you have everything set for an outbound calling campaign: your staff, equipment, and software, there is something that you need to know before the start. The telemarketing outbound calling regulations which call centers from time to time violate are extremely dangerous activities. It’s dangerous in terms of financial losses, multiple lawsuits, and loss of reputation
Voiptime
SEPTEMBER 17, 2021
The success of a business is only the edge of the iceberg. Yet what’s at the bottom? Have you ever wondered why particular companies are so successful? Actually, there are real reasons for it. In the competitive markets, there are no accidentals, only scientific regularity. Companies can make their own ways to endeavors such as brand image, increasing ROI, etc. Yet they fully orchestrate only in a few cases.
Advertiser: ZoomInfo
With vaccination rates rising, consumers spending more money, and people returning to offices, the job market is going through a period of unprecedented adjustment. As the New York Times observed, “It’s a weird moment for the American economy.” And recruiting professionals are caught in the middle. To make the most of this disruption, you need to understand the economic drivers, develop a strong strategy for unearthing valuable talent, and use the latest tech tools to get the job done. Read this guide to get your recruiting practice ready to thrive in the new normal.
Voiptime
JUNE 21, 2021
Call centers are still the best way to sell products and services, because of speed and effectiveness. They’re like vital bridges in a B2B and B2C environment. The bigger your business, the more you need stability and functionality of this bridge. While this bridge works properly, customers open their wallets while speaking with agents over the phone
Voiptime
SEPTEMBER 6, 2021
Voiptime Cloud achieved recognition from Digital.com.
Voiptime
MARCH 23, 2021
Remote work is becoming a reality for an increasing number of businesses. Many contact centers have also followed this trend. Do you also need to choose a virtual call center? If yes, what are the advantages? Let’s try to find out
Voiptime
MARCH 31, 2021
The e-commerce market is constantly evolving. So do the customer expectations for the ideal online shopping experience. How can you meet them and close more sales? Check out our tips on how to deliver top-notch customer service
Voiptime
AUGUST 26, 2021
Looking at the big picture and asking hard questions about the call center service level is the first step to success. Strategic thinking, bridging service level with the needs of customers ensures lasting revenue and strong relationships. Building an on-demand call center to meet both company and customer needs is easy when you have a strategy
Speaker: Patrick Dempsey and Andrew Erpelding of ZoomInfo
What is ZoomInfo for Recruiters? Find and connect with the right talent to fill roles fast with more data, basic search, advanced search, candidate and company profiles, and export results. Watch this On-Demand Webinar today to see how ZoomInfo for Recruiters can work to get your talented candidates results.
Voiptime
AUGUST 6, 2021
These days call centers management has supreme importance for call centers that want to deliver astonishing customer experiences. You need to control the workforce as you do it in the real office with agility and 100% remotely
Voiptime
JUNE 9, 2021
The indicator of success or failure in an outbound campaign is a growing bank account of the company. If sales and leads are soaring, it is because of a prepared and conscious marketing strategy. This article describes useful tips about the outbound campaign that you don’t know. But we’ll start from the beginning
Voiptime
AUGUST 1, 2021
During highly competitive times, all call center’s executives consider reducing expenses on calling. These days, major competitors in a call center market are traditional on-premise call center and cloud call center software solutions. They’re not enemies, they're just different. The function of these call centers is the same but expenses on technology and maintenance are different
Voiptime
JULY 29, 2021
The vital role of healthcare innovations is to support and give necessary aid to patients in a timely and professional fashion. Let’s compare workflow in traditional hospital call centers and work organized with healthcare call center software. We’ll find out the impact on patient inquiries
Advertiser: ZoomInfo
In 2021, as companies continue to move more functions online, employees will take a more virtual -- and flexible -- mindset and lifestyle in parallel to the digitization of businesses. To succeed, you must change the way you conceive and build new products as a digital business. Download the report today to discover more!
Voiptime
JULY 12, 2021
More than ever before, your business looks for a bigger service area with the realty, mortgage, and rent. David Ogilvy, one of the greatest advertisers of all times, once said, “The more you tell, the more you sell”. And this is very true in the real estate business. The exception is that today you talk mostly via phone and not door-to-door
Voiptime
JUNE 3, 2021
Is telesales still an effective sales strategy in nowadays market? It may surprise you to learn that despite its doubtful reputation, telemarketing, when done respectfully and thoughtfully, is still considered to be one of the most powerful ways to generate new leads and close sales
Voiptime
JUNE 21, 2021
Call centers are still the best way to sell products and services, because of speed and effectiveness. They’re like vital bridges in a B2B and B2C environment. The bigger your business, the more you need stability and functionality of this bridge. While this bridge works properly, customers open their wallets while speaking with agents over the phone
Voiptime
JUNE 17, 2021
Selling insurance over the phone is not as challenging as it might look. For example, according to statista.com selling insurance via phone, something around 35%. So let’s dive and define cornerstones of the insurance process selling over the phone. Check out our tips
Advertiser: ZoomInfo
In our 24-criterion evaluation of B2B marketing data providers, we identified the 11 most significant vendors — Data Axle, Dun & Bradstreet, Enlyft, Global Database, InsideView, Leadspace, Oracle, SMARTe, Spiceworks Ziff Davis, TechTarget, and ZoomInfo Technologies — and researched, analyzed, and scored them. This report shows how each provider measures up and helps B2B marketing professionals select the right one for their needs.
Voiptime
JUNE 3, 2021
Call center agents have quite a demanding job. Masterful call handling and profound product knowledge don’t happen by itself. Training is essential both for newbies and experienced agents. Let us talk about how to organize the training process as best as possible
Voiptime
MARCH 25, 2021
Despite the many channels you can reach out to your prospects, telemarketing is still relevant. How to start a successful call center that will help you to turn more leads into your customers? We’ve outlined the main steps you should take
Voiptime
MARCH 18, 2021
It’s needless to say that remote work is becoming something more than just a passing trend. However, it doesn’t mean that the office will disappear. Companies still need it. Let’s try to find out how to organize the workflow in the office of the future
Voiptime
MARCH 15, 2021
Although customers use many non-voice channels to contact you, phone calls remain relevant. Virtual phone numbers can give you more flexibility than regular ones. Do you want to learn more about their benefits? Keep reading
Advertiser: ZoomInfo
Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data. Read on to learn the four AI hacks sales teams need to improve their performance. Download the eBook today!
Voiptime
MARCH 10, 2021
Despite the multitude of digital channels, phone calls remain relevant. Proper call handling can help your business to establish strong relationships with customers by increasing their satisfaction. That’s when business phone etiquette comes into play. Let’s try to outline the main aspects of it
Voiptime
MARCH 5, 2021
To keep existing customers satisfied, a high level of call center service is extremely important. One of the key metrics to measuring customer satisfaction is FCR (First Call Resolution). It shows whether the customer’s problem or issue was resolved during the first interaction with company representatives. If the customer needs to make several calls in order to solve the problem, it leads to frustration and dissatisfaction. Let’s try to figure out how to make the FCR rate as high as possible
Voiptime
FEBRUARY 26, 2021
Both these tools perform important functions and help you to achieve your business goals. How do they differ from each other and where you can use them? Let’s try to find out
Voiptime
FEBRUARY 25, 2021
Job burnout has been a common problem for many years across industries. Switching to remote work made it more serious than ever. What are its main symptoms and how to prevent it from happening? Let’s take a close look at it in our new article
Speaker: Scott Baldwin of ProductBoard
Product Leaders, sign up if want to learn how to: - What is product excellence? - How community led and product-led growth can act as success multipliers - How to create a tight and ongoing feedback loop - How to leverage your community members to drive adoption. When: September 21st at 12pm EDT. Register today!
Voiptime
FEBRUARY 22, 2021
Do you want to make your competitors happy? Definitely not. But if you don’t care about customer satisfaction in your call center it may well happen. Let’s try to find out how to measure and improve this important metric
ShepHyken
SEPTEMBER 26, 2018
Less than one week before the release of my new book, The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty , so I thought it appropriate to share some thoughts on how being easy – or convenient – can give you a competitive advantage over your competition. When your customers can buy what you sell from others, that’s called competition. That also makes it a commodity.
ShepHyken
AUGUST 21, 2020
This week we feature an article by Ricardo Saltz Gulko, managing director and co-founder of Eglobalis. He shares 5 habits of companies that went through dramatic transformation and still managed to improve the customer experience.
ShepHyken
JULY 29, 2020
Call me boring, but I want the same thing every time—at least when it comes to customer experience. I want it to be good. I want it to be consistent. I want to predict the experience I’m going to have with the people and places I do business with.
Speaker: Beth Vanderkolk, Lindsay Olson, & Amanda Peterson, The MURAL Community Team
Want to know what it takes to build a community from the ground up? Join us for our panel discussion with the MURAL Community Team. In just 4 months, they have established a thriving community, and they're with us to explain how they did it.
Beyond Philosophy
AUGUST 20, 2020
How we share information is affected by the medium that we use to communicate it. We can see this concept manifest in customer reviews and advertising response behavior.
Myra Golden Media
JULY 15, 2021
Download the empathy statements PDF and practice your first five empathy responses to customers. Grab your empathy sheet! Customer Experience Design
ShepHyken
MARCH 17, 2021
It seems that most of the companies that customers love to do business with have something in common. They focus more on the customer than they do the sale. Sure, they want to make the sale, add more revenue and get higher ratings. What company doesn’t want that?
Myra Golden Media
JUNE 29, 2021
Mark your Calendars for October 4 – 8, 2021, because we’re celebrating National Customer Service Week! This year’s theme is, Celebrating the Heart of Service. And I’m facilitating five online video sessions!!!
Advertisement
Remote agents are the new reality. Happier agents mean a better customer experience and improved CSAT/NPS scores. This new normal brings new challenges for contact centers. Find out what you need to do for your organization to excel. This eBook includes checklists for developing agent empathy and business continuity plans.
Let's personalize your content