Reliable Cold Calling Software For Teams With 5 or More Agents
Voiptime
JUNE 26, 2022
In these jittery times, you need to furnish the entire team with automated cold calling software with strong features
Voiptime
JUNE 26, 2022
In these jittery times, you need to furnish the entire team with automated cold calling software with strong features
Voiptime
OCTOBER 27, 2021
Customer complaints are one of the hottest topics these days. All managers over the world look for effective strategies and blueprints on how to handle customer complaints and related issues.
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Voiptime
JUNE 22, 2021
Once again Voiptime Cloud achieved recognition from SoftwareSuggest. This is the fourth award in a row and we’re looking for more
Voiptime
JUNE 17, 2022
Why is this guide breath-taking for every contact center manager willing to spend at least 5 minutes to read and consequently enormously profit? Because it contains up-to-date info about the call center quality monitoring software. And practices to deliver the 5-star customer experience. By the way, nearly 20% of the successful call center managers are constantly using these methods and are inclined to keep this information out of the competitor’s sight. What exactly do they want to hide?
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As contact center needs and pain points have evolved, so have contact center buying processes. This guide focuses on the key areas that contact center leaders should address to help achieve their operational and financial goals, including what questions to ask to drive optimal performance.
Voiptime
NOVEMBER 17, 2021
Are the Black Friday Software Deals pleasant and resounding words for you? Perhaps it works when you use your chance to purchase the right product and achieve large returns? Or when you achieve only long-term, interesting, profitable, and instant offers
Voiptime
SEPTEMBER 8, 2021
The operation of call centers is a highly profitable and valuable activity for every business. To orchestrate pursuing every financial goal and ensure the endeavors of call center agents, you need to tackle the most demanding customer issues
Voiptime
SEPTEMBER 22, 2021
Every cold call is going to be a lot more effective if you know exactly what you want to achieve with this interaction and prepare for each call in advance. In this guide, we’ll show you how something as simple as a script can help you maximize the efficiency of your campaigns. Keep reading to find actionable tips on how to write cold calling scripts and get inspired by some script samples crafted by Voiptime sales experts
Voiptime
MAY 29, 2022
From real estate to insurance, from sales to customer service, one holds - if your call center agent starts to fail, your revenue is declining. That's why intelligent managers around the globe strive for ongoing employee improvement and fuller productivity. But, there's one problem. Managers constantly experience a lack of time on digging into the books on practical management and psychology.
Voiptime
JULY 5, 2021
When you have everything set for an outbound calling campaign: your staff, equipment, and software, there is something that you need to know before the start. The telemarketing outbound calling regulations which call centers from time to time violate are extremely dangerous activities. It’s dangerous in terms of financial losses, multiple lawsuits, and loss of reputation
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In this handy guide, learn everything you need to build your ultimate contact center—with no walls and no limitations. Empower your agents to serve your customers better, and from anywhere.
Voiptime
JUNE 21, 2021
Call centers are still the best way to sell products and services, because of speed and effectiveness. They’re like vital bridges in a B2B and B2C environment. The bigger your business, the more you need stability and functionality of this bridge. While this bridge works properly, customers open their wallets while speaking with agents over the phone
Voiptime
DECEMBER 30, 2021
Hint: It’s NOT What You Think! The bloodstream and most valuable asset of any organization are the people. As long as everyone perceives themselves the part of the overall success, the work is as productive as possible.
Voiptime
DECEMBER 24, 2021
Among all other actions, companies should hold successful customer interactions as goal number one. Easy to say and much more difficult to fulfill, especially, during challenging customer service situations that might arise.
Voiptime
JUNE 9, 2021
The indicator of success or failure in an outbound campaign is a growing bank account of the company. If sales and leads are soaring, it is because of a prepared and conscious marketing strategy. This article describes useful tips about the outbound campaign that you don’t know. But we’ll start from the beginning
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Boost customer satisfaction across all digital channels with this stat-filled guide, which reveals the key ingredients you need to keep all of your customers satisfied.
Voiptime
DECEMBER 14, 2021
The popularity of open-source software logically must increase because for business it is cheap or even zero cost. The attractiveness of the idea is fueled by options to use a wide range of features of real call center software. Now, what’s the trick?
Voiptime
DECEMBER 9, 2021
In this article, you’ll grab your blueprint for earning more, knowing ROI in a contact center without deep expertise in the economy or accounting. It’s really that simple. Measure the ROI of your contact center, the ROI per each agent, actual and anticipated ROI
Voiptime
NOVEMBER 28, 2021
The great product is the reason why customers came to you. And great customer service with remarkable communication skills that defuse every customer complaint is something they need constantly. Think about it! When you meet every single customer expectation, you satisfy certain needs of people.
Voiptime
NOVEMBER 11, 2021
If you’ve got 20 minutes to read this article, we guarantee the sustainability of your call center change management
Speaker: Kristi Faltorusso, VP of Customer Success at ClientSuccess
Your brand ambassadors are massively important to your business, actively promoting your brand and encouraging new business. But repeatedly requesting advocacy efforts from customers can lead to burnout and dissatisfaction. You need to avoid this at all costs! Learn how in this free webinar.
Voiptime
MARCH 23, 2021
Remote work is becoming a reality for an increasing number of businesses. Many contact centers have also followed this trend. Do you also need to choose a virtual call center? If yes, what are the advantages? Let’s try to find out
Voiptime
APRIL 6, 2022
Office-based and remote contact centers over the globe experience a high calling volume that, in most cases, seize their previous successes. Today, as never before, managers of small and mid-sized contact centers were forced to look for rapid, flexible, and effective solutions. Now, in this article, you’ll hear from Kevin Lasky, the Vice President of SKWeston & Company, the Global BPO Consulting, and the Professional services company.
Voiptime
OCTOBER 5, 2021
What is a debt collection call center? This is an on-demand call center with debt collection agents that initiate campaigns to collect as much debt as possible
Voiptime
OCTOBER 1, 2021
Despite disruptions over the globe, cold calling in sales continues to generate billions of dollars each year. The keystone of this activity is grounded on technology, software, and the proficiency of staff.
Speaker: Christian Jakenfelds, CSM at Planhat
Customer success professionals have better access to customers than any other department, yet they may struggle to prove their impact on overall business growth. In this webinar, learn how CSMs can actively contribute to and influence new revenue by using what’s already in front of them.
Voiptime
MARCH 31, 2021
The e-commerce market is constantly evolving. So do the customer expectations for the ideal online shopping experience. How can you meet them and close more sales? Check out our tips on how to deliver top-notch customer service
Voiptime
FEBRUARY 18, 2022
As a manager, you have tested different schedules, attendance policies, incentives for your agents. Does it work? If so, there is no need to read this article. If it doesn’t you find the irresistible and proven ways to solve the tardiness, lateness, and absenteeism issues, using workforce management and useful tips
Voiptime
FEBRUARY 14, 2022
Take a look at what you need to say in order to pass the gatekeeper and your responses will soar
Voiptime
FEBRUARY 9, 2022
The contact center industry continues to shake because of changes in a working model, agent's performance, and call center technology. Plus, unknowns with the restrictions in the US, UK, and other developed countries pushed managers of all contact centers to look for guidance
Speaker: Bill Johnston, Community Innovation Officer at Structure3C
Acts of advocacy can be some of the most effective and authentic ways to market products and develop brand equity. Join Bill Johnston to learn how to develop a community-based advocacy program in this free webinar.
Voiptime
FEBRUARY 3, 2022
Source: The Inner Circle Guide To Cloud-Based Contact Centre Solutions (4th Edition) UK (p.44), ContactBabel Research. If you’re an owner of a small or mid-sized business, you should know that private branch exchange (PBX) systems, or customer premises equipment (CPE) for contact centers, were the best some time ago. According to the Contact Babel, contact centers with physical…
Voiptime
FEBRUARY 1, 2022
The performance in most contact centers is constantly decreasing. An accountable previous agent became an underperformer. The high level of absenteeism and lateness are disrupting the work. Your agents have everything for the work but show a constant decrease in results. What’s happening? How to come out as a winner in these circumstances? Here're the top tips from top contact center managers you can easily apply in your center
Voiptime
JANUARY 25, 2022
It’s presumed to think that average handle time is the top-notch metric for your call center. There're many claims over the internet that each customer service representative screwed up unless the average waiting time on picking up the phone is 20 seconds or so. However, the Voiptime Cloud company discovered something critical about the connection between poor customer experience and waiting times that will benefit the heads of each call center, no matter the industry.
Voiptime
JANUARY 16, 2022
Digital communication channels are one of the most powerful and accessible tools for emotional branding. The level of consumer response to interactive messages is much higher because this type of communication has not yet moved into the category of traditional. However, in just a little while, digital communication will become a widespread phenomenon
Advertiser: ZoomInfo
Successfully complete the five stages of ABM: define, identify, engage, convert, and connect. We’ll show you how to create a unified system with your sales team to help them land more qualified opportunities and connect with prospects like never before.
Voiptime
JUNE 3, 2021
Is telesales still an effective sales strategy in nowadays market? It may surprise you to learn that despite its doubtful reputation, telemarketing, when done respectfully and thoughtfully, is still considered to be one of the most powerful ways to generate new leads and close sales
Voiptime
JANUARY 5, 2022
Profit From Call Center Survey With Unorthodox Strategies Like These
Voiptime
DECEMBER 1, 2021
Voiptime Cloud asks questions to SKWeston & Company, the Global BPO Consulting, and Professional services company located in Washington DC, US. Specifically, we interviewed Kevin Lasky and Steve Weston to find out the future of the contact center industry
Voiptime
NOVEMBER 30, 2021
A business model logically describes how an organization creates, delivers to customers, and acquires value - economic, social, and other forms. The process of developing a business model is part of the business strategy
Advertiser: Vanilla Forums
Does creating engaged customers and impacting CS objectives sound interesting? Learn more about how gamification can help your customer success team in our free eBook.
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