Reliable Cold Calling Software For Teams With 5 or More Agents


In these jittery times, you need to furnish the entire team with automated cold calling software with strong features


Top Tips On Handling Customer Complaints


Customer complaints are one of the hottest topics these days. All managers over the world look for effective strategies and blueprints on how to handle customer complaints and related issues.


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Voiptime Cloud achieved recognition from SoftwareSuggest for the fastest implementation of software in 2021


Once again Voiptime Cloud achieved recognition from SoftwareSuggest. This is the fourth award in a row and we’re looking for more


Breath Taking Guide On A Fuller Call Center Monitoring Strategy


Why is this guide breath-taking for every contact center manager willing to spend at least 5 minutes to read and consequently enormously profit? Because it contains up-to-date info about the call center quality monitoring software. And practices to deliver the 5-star customer experience. By the way, nearly 20% of the successful call center managers are constantly using these methods and are inclined to keep this information out of the competitor’s sight. What exactly do they want to hide?

2022 Contact Center Buyers' Guide

As contact center needs and pain points have evolved, so have contact center buying processes. This guide focuses on the key areas that contact center leaders should address to help achieve their operational and financial goals, including what questions to ask to drive optimal performance.

Best Software Deals for Black Friday 2021


Are the Black Friday Software Deals pleasant and resounding words for you? Perhaps it works when you use your chance to purchase the right product and achieve large returns? Or when you achieve only long-term, interesting, profitable, and instant offers


Voiptime Cloud Suggests the Best Tips for Customer Experience Strategy


The operation of call centers is a highly profitable and valuable activity for every business. To orchestrate pursuing every financial goal and ensure the endeavors of call center agents, you need to tackle the most demanding customer issues

The Ultimate Guide to Cold Calling Scripts


Every cold call is going to be a lot more effective if you know exactly what you want to achieve with this interaction and prepare for each call in advance. In this guide, we’ll show you how something as simple as a script can help you maximize the efficiency of your campaigns. Keep reading to find actionable tips on how to write cold calling scripts and get inspired by some script samples crafted by Voiptime sales experts

Improve Every Call Center Agent Without Spending A Penny


From real estate to insurance, from sales to customer service, one holds - if your call center agent starts to fail, your revenue is declining. That's why intelligent managers around the globe strive for ongoing employee improvement and fuller productivity. But, there's one problem. Managers constantly experience a lack of time on digging into the books on practical management and psychology.

Telemarketing in Different Countries: What are the Laws and why Should You Care?


When you have everything set for an outbound calling campaign: your staff, equipment, and software, there is something that you need to know before the start. The telemarketing outbound calling regulations which call centers from time to time violate are extremely dangerous activities. It’s dangerous in terms of financial losses, multiple lawsuits, and loss of reputation

The Inner Circle Guide to Remote & Hybrid Contact Center Solutions

In this handy guide, learn everything you need to build your ultimate contact center—with no walls and no limitations. Empower your agents to serve your customers better, and from anywhere.

Creating RFP for Call Center - Once Difficult, Now Easy


Call centers are still the best way to sell products and services, because of speed and effectiveness. They’re like vital bridges in a B2B and B2C environment. The bigger your business, the more you need stability and functionality of this bridge. While this bridge works properly, customers open their wallets while speaking with agents over the phone

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The Proven Ways To Successfully Incentivize Reps


Hint: It’s NOT What You Think! The bloodstream and most valuable asset of any organization are the people. As long as everyone perceives themselves the part of the overall success, the work is as productive as possible.

Time For You To Get Your "Blueprint For Difficult Customer Service Scenarios"


Among all other actions, companies should hold successful customer interactions as goal number one. Easy to say and much more difficult to fulfill, especially, during challenging customer service situations that might arise.

How to Prepare the Effective Outbound Calling Campaign? [GIUDE]


The indicator of success or failure in an outbound campaign is a growing bank account of the company. If sales and leads are soaring, it is because of a prepared and conscious marketing strategy. This article describes useful tips about the outbound campaign that you don’t know. But we’ll start from the beginning

The New Digital Landscape for Next-Gen CX

Boost customer satisfaction across all digital channels with this stat-filled guide, which reveals the key ingredients you need to keep all of your customers satisfied.

Hidden Costs of Open-source Call Center Software


The popularity of open-source software logically must increase because for business it is cheap or even zero cost. The attractiveness of the idea is fueled by options to use a wide range of features of real call center software. Now, what’s the trick?

How Can You Earn More Knowing ROI In A Contact Center?


In this article, you’ll grab your blueprint for earning more, knowing ROI in a contact center without deep expertise in the economy or accounting. It’s really that simple. Measure the ROI of your contact center, the ROI per each agent, actual and anticipated ROI

How To Generate A Bundle Of Money Only With Customer Service Team? 


The great product is the reason why customers came to you. And great customer service with remarkable communication skills that defuse every customer complaint is something they need constantly. Think about it! When you meet every single customer expectation, you satisfy certain needs of people.

Call Center Change Management Guide


If you’ve got 20 minutes to read this article, we guarantee the sustainability of your call center change management

How to Prevent Brand Ambassador Burnout

Speaker: Kristi Faltorusso, VP of Customer Success at ClientSuccess

Your brand ambassadors are massively important to your business, actively promoting your brand and encouraging new business. But repeatedly requesting advocacy efforts from customers can lead to burnout and dissatisfaction. You need to avoid this at all costs! Learn how in this free webinar.

Call Center: Is It Time to Go Virtual?


Remote work is becoming a reality for an increasing number of businesses. Many contact centers have also followed this trend. Do you also need to choose a virtual call center? If yes, what are the advantages? Let’s try to find out

Troubles With High Calling Volumes Can Be Foreseen – And Prevented


Office-based and remote contact centers over the globe experience a high calling volume that, in most cases, seize their previous successes. Today, as never before, managers of small and mid-sized contact centers were forced to look for rapid, flexible, and effective solutions. Now, in this article, you’ll hear from Kevin Lasky, the Vice President of SKWeston & Company, the Global BPO Consulting, and the Professional services company.

Absolutely Legal Ways to Collect Every Dollar and Dime From Consumers


What is a debt collection call center? This is an on-demand call center with debt collection agents that initiate campaigns to collect as much debt as possible

The Best Sales Tactics of Cold Calling in 2020-2021 [UPDATED]


Despite disruptions over the globe, cold calling in sales continues to generate billions of dollars each year. The keystone of this activity is grounded on technology, software, and the proficiency of staff.

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Why Great CSMs Lead to Great Revenue Pipeline

Speaker: Christian Jakenfelds, CSM at Planhat

Customer success professionals have better access to customers than any other department, yet they may struggle to prove their impact on overall business growth. In this webinar, learn how CSMs can actively contribute to and influence new revenue by using what’s already in front of them.

Customer Service in E-commerce & Dropshipping: Best Practices and Tips


The e-commerce market is constantly evolving. So do the customer expectations for the ideal online shopping experience. How can you meet them and close more sales? Check out our tips on how to deliver top-notch customer service

Startling Facts About Attendance Policy In A Call Center


As a manager, you have tested different schedules, attendance policies, incentives for your agents. Does it work? If so, there is no need to read this article. If it doesn’t you find the irresistible and proven ways to solve the tardiness, lateness, and absenteeism issues, using workforce management and useful tips

How To Pass The Gatekeeper In The 9 Of 10 Cases Of Cold Calling?


Take a look at what you need to say in order to pass the gatekeeper and your responses will soar


How To Run Call Center In Jittery Times [Guide]


The contact center industry continues to shake because of changes in a working model, agent's performance, and call center technology. Plus, unknowns with the restrictions in the US, UK, and other developed countries pushed managers of all contact centers to look for guidance

Developing Valuable Community-Based Advocacy Programs

Speaker: Bill Johnston, Community Innovation Officer at Structure3C

Acts of advocacy can be some of the most effective and authentic ways to market products and develop brand equity. Join Bill Johnston to learn how to develop a community-based advocacy program in this free webinar.

Why SMB's Succeed With Cloud Working Remotely?


Source: The Inner Circle Guide To Cloud-Based Contact Centre Solutions (4th Edition) UK (p.44), ContactBabel Research. If you’re an owner of a small or mid-sized business, you should know that private branch exchange (PBX) systems, or customer premises equipment (CPE) for contact centers, were the best some time ago. According to the Contact Babel, contact centers with physical…

Fast Improvement Of Agent’s Performance By An Order Of Magnitude


The performance in most contact centers is constantly decreasing. An accountable previous agent became an underperformer. The high level of absenteeism and lateness are disrupting the work. Your agents have everything for the work but show a constant decrease in results. What’s happening? How to come out as a winner in these circumstances? Here're the top tips from top contact center managers you can easily apply in your center

Reduce Call Center Average Wait Time To Profit Today


It’s presumed to think that average handle time is the top-notch metric for your call center. There're many claims over the internet that each customer service representative screwed up unless the average waiting time on picking up the phone is 20 seconds or so. However, the Voiptime Cloud company discovered something critical about the connection between poor customer experience and waiting times that will benefit the heads of each call center, no matter the industry.

Digital Workforce Planning in a Call Center


Digital communication channels are one of the most powerful and accessible tools for emotional branding. The level of consumer response to interactive messages is much higher because this type of communication has not yet moved into the category of traditional. However, in just a little while, digital communication will become a widespread phenomenon

The 5 Stages of Account-Based Marketing — and How to Win Them All

Successfully complete the five stages of ABM: define, identify, engage, convert, and connect. We’ll show you how to create a unified system with your sales team to help them land more qualified opportunities and connect with prospects like never before.

Profitable Telesales Tips & Strategies that will ramp up the impact of your sales by an order of magnitude


Is telesales still an effective sales strategy in nowadays market? It may surprise you to learn that despite its doubtful reputation, telemarketing, when done respectfully and thoughtfully, is still considered to be one of the most powerful ways to generate new leads and close sales

Call Center Survey


Profit From Call Center Survey With Unorthodox Strategies Like These

Q&A Session About The Future Of Contact Center Industry


Voiptime Cloud asks questions to SKWeston & Company, the Global BPO Consulting, and Professional services company located in Washington DC, US. Specifically, we interviewed Kevin Lasky and Steve Weston to find out the future of the contact center industry

How to Improve B2C Sales


A business model logically describes how an organization creates, delivers to customers, and acquires value - economic, social, and other forms. The process of developing a business model is part of the business strategy

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A Strategic Guide to Community Gamification

Does creating engaged customers and impacting CS objectives sound interesting? Learn more about how gamification can help your customer success team in our free eBook.