Vistio

article thumbnail

Unlocking Success: The Power of Happiness in Workplace Learning — Sheri Kendall

Vistio

Investing in the emotional well-being of learners can significantly enhance cognitive processes, such as perception, attention, memory, reasoning, and problem-solving, within a business context.

article thumbnail

Journey Map or Process Map? What’s the Difference? — Dave Seaton

Vistio

Questions about journey maps come when working with Customer Experience (CX) and bringing other departments into the project. Often, those stakeholders haven’t been exposed to journey mapping and that leads to misunderstandings.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

5 Must-Have Elements for Customer Journey Maps — Dave Seaton

Vistio

A well-crafted customer journey map can show you where to invest your limited resources to create the greatest impact on customer experiences and business objectives. But if you’ve never created a customer journey map before, it’s hard to know what to include.

article thumbnail

Revolutionize Outbound Sales Call Training with AI-Powered Solutions

Vistio

With the rapid advancement of artificial intelligence and its integration into various industries, one area gaining significant attention is outbound sales call training. Traditional sales training methods are often dull and provide limited opportunities for sales representatives to practice their skills, thus leaving them underprepared to deal with various prospective customers.

article thumbnail

Boosting Remote Contact Center Agent Performance with AI-Enabled Simulated Customer Training

Vistio

The rise of remote work brought about by the global pandemic has had significant implications on various industries, with contact centers being no exception. As organizations continue to rely on remote workforces to maintain their contact center operations, it has become increasingly important to find effective ways to support and develop remote agents.

article thumbnail

Enhancing Contact Center Agent Onboarding with AI-Enabled Simulated Customer Training

Vistio

The rapid and continuous evolution of technology and communication channels has placed increased demands on businesses to ensure their contact center agents are capable of providing exceptional customer service. One of the critical elements in achieving this goal is an effective onboarding process that equips new agents with the necessary skills, knowledge, and confidence to handle diverse and complex customer interactions from day one.

article thumbnail

Staffing Plan Fundamentals: Forecast Handle Time — Jeremy Hyde

Vistio

When it comes to building staffing plans, the focus on average handle time isn’t about changing it, it’s about accurately forecasting it.