Skybridge

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Skybridge Americas named one of 2023’s Most Influential Companies!

Skybridge

When The CEO Views magazine honored Skybridge as one of the year’s most influential companies, they asked our CEO, Andrew Bosko , to describe how our people-first values and technology vision are winning over North America’s most CX-driven brands. Read What He Said Find out how Skybridge Americas can help you delight your customers and grow your business.

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A Timeless Lesson in Gratitude from President Kennedy

Skybridge

While each of us recognizes Thanksgiving Day in our own, unique way, there is one thing I know we all have in common: the knowledge that there is much for which to be grateful. At their best, our Thanksgiving rituals – whatever they are – remind us to celebrate that gratitude. On behalf of Skybridge Americas, I would like to thank each of our extraordinary clients and partners for your business and for the trust you place in us.

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A Timeless Lesson in Gratitude from President Kennedy

Skybridge

While each of us recognizes Thanksgiving Day in our own, unique way, there is one thing I know we all have in common: the knowledge that there is much for which to be grateful. At their best, our Thanksgiving rituals – whatever they are – remind us to celebrate that gratitude. On behalf of Skybridge Americas, I would like to thank each of our extraordinary clients and partners for your business and for the trust you place in us.

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The Hidden Gift in Veterans Day

Skybridge

Each year on Veterans Day, we pause to honor those who stepped forward, wore the uniform, and served in the name of our country. At its most fundamental, it’s a day that asks us to give one thing: a simple thank you to our veterans for their service. But when you dig a little deeper, Veterans Day is so much more than that. In fact, I would suggest that this day is a profound gift to us all, if we’re willing to receive it.

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Knowing When to Pass the CX Baton

Skybridge

“Outsourcing helps companies maintain service levels and provide a consistent customer experience across all channels and hours of operation.” Deloitte Digital 2023 Report on New Realities for Contact Center Transformation Have your customers been looking for a better experience at your contact center? Chances are, they’re getting tired of waiting. If the thought of outsourcing your in-house customer care operation sounds as pleasant – and safe – as juggling chainsaws while running a

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The Real Heroes Powering Super CX Performance

Skybridge

Customer loyalty isn’t something you build once and count on forever. It is fragile, vulnerable to every encounter your customers have with your brand, especially those that occur at the contact center. As a growing number of organizations have come to recognize, customer expectations of brand interactions have shifted since 2020. Yes, they want a speedy response, accurate information, and ease of resolution.

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Looking for Customer Loyalty? Start Right Here

Skybridge

Thanks to the strange, mixed messages our economy keeps sending, many businesses find themselves juggling the dueling concerns of sustained talent shortages and lingering worries of a 2023 recession. As plans and budgets go through new rounds of scrutiny, some marketing and CX leaders are feeling pressure to find ways to cut costs. If you find yourself in that camp, I’d like to offer a few words of caution: Be careful how you define cost.