Good News, A Few Surprises, and a Lot of Pressure
Skybridge
NOVEMBER 18, 2020
A CX Report Card from 4,000 retail customers. In a recent study, business communications company Mitel® surveyed more than 4,000 consumers to get a clearer view of how the pandemic has been shaping customer experience and expectations. As I read through their summary, I found plenty to celebrate.
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