uk smart-match 
CSM Magazine
JUNE 22, 2023
BigChange has developed a smart route optimiser that is helping companies reduce fleet operating costs, mileage, time, and CO2 emissions. The route optimiser is used as part of the job scheduling feature that matches the most suitable resources, based on factors such as location, skills and availability, to new jobs.
CSM Magazine
OCTOBER 3, 2023
Jim Webber, Chief Scientist at Neo4j, believes that to get reliable answers, it is time to bolster ChatGPT with smart data. For example, UK energy provider Octopus Energy has said that 44% of its customer service emails are now being answered by AI. And energy is far from being the only sector using ChatGPT to help customer service.
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Infinity
JULY 7, 2019
There’s no shortage of personalisation opportunities with the right data, and brands who are smart can get highly granular with how they are cataloguing their audiences. Milan Sud | Head of Innovation, AXA Partners UK & Ireland ( Source ). The possibility of having a wasted, bloated budget is heightened too.
C Space
MARCH 12, 2020
Moves that create value for communities, customers and employees are both bold and smart. The UK government has flagged hand washing as an effective way to stop the coronavirus and other illnesses spreading. Reputations can be made by activating brand purpose during a crisis – and just as quickly lost by perceived opportunism.
Callminer
AUGUST 1, 2017
Alex Tebbs is the Co-Founder and Sales Director at VIA , the UK’s largest Hosted Skype for Business solution. If customers are being sent to the wrong department, then they tied up customer service personnel from helping the right people. It ties up lines and makes the whole center fall behind. Alex Tebbs.
Taylor Reach Group
JUNE 13, 2017
The chatbot finds the question and answer couplet in the database with the highest match rate and then asks the customer if they are asking about one issue then the AI inserts the verbatim questions from the FAQ dataset. Consumers are smart. If the answer is “Yes”, then it can provide the answer couplet for this question.
Hodusoft
JUNE 14, 2023
A study conducted by a group of researchers in the UK found that people don’t need to see a smile but can perceive the sound of different types of smiles when they’re interacting with someone on the phone. Agents are more productive and receptive when they match customers’ energy and speed.
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