ChurnZero

JANUARY 25, 2024

CS teams are increasingly involved in the entire customer journey, not only shaping the customer experience but directly influencing revenue outcomes through renewals, upsells, and cross-selling. CSMs still need a consultative skillset for building trust, advocating for customers, and turning them into champions.

Education 52

Education Upselling Consulting Consulting 52

SmartKarrot

NOVEMBER 8, 2022

Role: Customer Success Manager Location: Remote, Australia Organization: Ceridian As a Customer Success Manager, you will assist in the development of strategic value plans for Major and Enterprise accounts with a view to identifying a path to Dayforce. Apply here: [link]. Preparation and presentation of business proposals.

Coaching 19

Coaching Customer advocacy SaaS Strategic Value 19

SmartKarrot

JUNE 16, 2020

. #1 Define Key or Strategic Accounts. Start by identifying customers who contribute a significant amount of revenue to your portfolio, or have significant growth potential, or have some other significant strategic value (live case study in specific vertical, huge brand logo etc.) 6 Soft Upsell & CrossSell.

Best practices 10

Best practices SaaS Accountability Management 10