VHT

OCTOBER 30, 2018

Fortunately, there is such a tool, and it’s called web callback. Let’s dive deeper into three use cases for web callback. Use Case #1: Potential Customer is Evaluating Your Product on the Web. Imagine a customer who is considering your product and a few others. And your web callback feature is waiting for them.

Best practices 48

Best practices Contact Center SaaS Education 48

VHT

MARCH 21, 2019

But it’s neither feasible nor smart to chase after every emergent product. Because you know how established products will perform and the best practices for deploying them, they let you solve big problems with less risk. And products which can serve all departments across several channels will continue to provide value in the long run.

Technology 48

Technology Best practices Interactive Voice Response Feedback 48

VHT

MARCH 12, 2019

Let’s examine the other half of the customer service equation and see if automation has made life any easier or more productive for agents. The roots of VHT Digital go back 20 years, when we first started patenting our virtual queuing solutions for contact centers. Your Agent Effort. We can help you do it now.

Contact Center 48

Contact Center Interactive Voice Response Customer effort Wait times 48

VHT

APRIL 24, 2019

the bot should offer suggestions, such as “I can help you with an existing order, delivery options or products details.”. So pair bots with a callback system like VHT Digital , which lets people receive a call from you as soon as an agent is available or at a time the customer chooses. And be sure to close the loop.

Chatbots 48

Chatbots Customer Experience Healthcare Banking 48

VHT

NOVEMBER 13, 2018

But mobile callback can help. To prove it, this post will show you three real-life scenarios in which mobile callback helps your company empower customers, enable more positive support interactions, and create a more seamless experience for your customers and service agents. Conclusion: Mobile Callback as Differentiator.

Best practices 48

Best practices B2B Call Center Self service 48

VHT

NOVEMBER 6, 2018

Improving ASA (average speed to answer) can have many positive impacts on your call center, and one method of improvement is through a callback system. This can drastically affect call center productivity and agent motivation, and can be detrimental the call center’s overall well-being. How Callback Can Help You Hit Your ASA Goals.

Abandon rate 48

Abandon rate First call resolution Abandon Call Wait times 48

CSM Magazine

DECEMBER 18, 2021

Easier callback options? It’s also sent to the product and experience design teams, who discover that there’s a system-wide issue with an incorrect bill, and make immediate corrections to help all customers like Joan — and mitigate the possibility of more frustrated customers calling in. How could they improve their invoices?

Contact Center 52

Contact Center Surveys Average Handle Time Feedback 52

CX Journey

NOVEMBER 14, 2018

Image courtesy of Pixabay Today I'm pleased to share a guest post by Chris Ryba of VHT. Respect their time by scheduling callbacks when queues are long or offering live chats from the website. Chris Ryba, PMP, is the Director of Professional Services at VHT. Respect customers’ time. Save them a step.

Interactive Voice Response 36

Interactive Voice Response Customer Experience Complaint resolution Contact Center 36

VHT

OCTOBER 9, 2018

Fortunately, social callback makes the transition from a social media channel to voice channel as seamless as possible. As a result, your brand wins more opportunities to capitalize on social media service opportunities, which builds trust with existing users and turns them into advocates for your products or services.

Best practices 76

Best practices Call Center Customer Service Customer Support 76

VHT

SEPTEMBER 18, 2018

Software as a Service (SaaS) callback is a system that enables customers to request a call back from a service provider at a later time. With SaaS callback —unlike traditional callback systems—the software is deployed in the cloud and is hosted by a third party. What are the Benefits of SaaS Callback for Service Providers?

SaaS 48

SaaS Morale Contact Center Call Center 48