Management Technical Support Upselling Webinar 
Nicereply
MARCH 16, 2022
Some treat Customer Experience as a synonym to Customer Success, others see Success and Support as part of the CX team, and still, others prefer it reports into Sales as a way to increase upsells and renewals. After starting in a frontline Support Role, I earned the opportunity to move into people management as a Support Leader.
ClientSuccess
OCTOBER 2, 2019
We often hear the roles of Customer Success Manager (CSM) and Account Manager (AM) used interchangeably. The ultimate difference between a Customer Services Manager and an Account Manager is both in their area of concentration and how each target their customers. . Let’s talk about Account Managers first.
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CSM Practice
JULY 6, 2020
To be more successful, these teams must develop strategies to cope with communication, collaboration, ongoing technical support, and adopt the right measures to track and measure performance. On the other hand, the median cost of acquiring the ACV dollar for plan expansions and upsells is only about $0.20 3. Bundles.
CSM Practice
JULY 6, 2020
To be more successful, these teams must develop strategies to cope with communication, collaboration, ongoing technical support, and adopt the right measures to track and measure performance. On the other hand, the median cost of acquiring the ACV dollar for plan expansions and upsells is only about $0.20 3. Bundles.
SmartKarrot
NOVEMBER 23, 2020
Apply here: [link] Role: Customer Success Manager Location: London, GB, United Kingdom Organization: Cision As a Customer Success Manager, you will be accountable for the overall customer health and experience of a portfolio of customers, which may be subject to changes in client profiles and sizes over time.
Amity
JANUARY 30, 2019
Customer Success Management. A team of Customer Success Managers can be one of the most important considerations and impactful hires. A core pillar in most organizations is technical support and it’s important to evaluate what model is best for your organization. Account Management / CS Sales.
SmartKarrot
DECEMBER 2, 2020
Role: Director of Customer Success Location: Remote, San Francisco, CA, US Organization: Wonderschool As a Director of Customer Success, you will manage, coach, inspire a talented team of technical Onboarders and customer support/success. Also, partner with the account management team to drive retention and up-sell.
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