Callminer
JUNE 12, 2018
Customer Contact Week (CCW), June 18-22, 2018, is shaping up to be bigger and better than ever before and CallMiner is excited to be a part of multiple activities during the event including hosting a Master Class Workshop, a Meet the Customer event, and Demo Theater Presentations, as well as the always popular CallMiner Moscow Mule Reception!
Callminer
JUNE 12, 2018
Contact Center Week (CCW), June 18-22, 2018, is shaping up to be bigger and better than ever before and CallMiner is excited to be a part of multiple activities during the event including hosting a Master Class Workshop, a Meet the Customer event, and Demo Theater Presentations, as well as the always popular CallMiner Moscow Mule Reception!
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COPC
JANUARY 3, 2016
is partnering with Execs In The Know , a global network of customer management professionals, to conduct the fourth annual Customer Experience Benchmarking (CXMB) Series. Working together, we are surveying consumers about their experiences and perceptions in a multichannel environment. In addition to the survey program, COPC Inc.
COPC
MAY 23, 2016
CXMB Survey shows difference in consumer and corporate perceptions in managing the customer experience. recently presented at the 2016 CXMB Workshops in San Diego and Toronto, organized by Execs In The Know. These events featured conversations among top brands about managing the customer experience. At both workshops, COPC Inc.
Help Scout
SEPTEMBER 14, 2021
At Workshop — a tool built to improve company culture through open and efficient internal communication — Co-founder and Chief Customer Officer Derek Homann is focused on using customer service as a differentiator. If you want a little more guidance on the subject, check out this article on creating a multichannel customer support strategy.
Lumoa
JULY 17, 2023
You can also view past orders, manage payments, and easily complete orders. The critical difference between a multichannel and omnichannel customer experience is data synchronization and continuity, which ensures that communication remains seamless as customers switch between different media.
Avaya
AUGUST 2, 2017
I recently spoke with Richard English, Avaya Professional Services Managing Director. English explained how enterprises can bridge a digital gap by engaging in a Discovery Workshop. A digital roadmap must be created with an inherent understanding of customer, revenue, technical, people, processes and operational drivers.
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