What Support Metrics Should SaaS Companies be Using?
Kayako
JULY 27, 2017
TTFR – So many acronyms, so little time! As a support team manager, you’re already wearing a ton of hats – bet you didn’t think data wizard would be one of them, huh? But this is your life as a manager developing a SaaS customer support model that scales. And there’s so many metrics you can track ! Every week?
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