Callminer

FEBRUARY 21, 2018

The best way to track any online marketing is through Google Analytics, so it’s imperative for your call monitoring software to be able to integrate directly with it. Gregory Golinski is a digital marketing executive for YourParkingSpace , a platform connecting drivers with parking space owners. Gregory Golinski. Stacy Caprio.

call center software 210

call center software Call Center Contact Center Analytics 210

CSM Magazine

SEPTEMBER 14, 2023

The 2023 report ranks 12 vendors offering products that address the key elements of agent management, including quality management, workforce management, interaction analytics, and performance coaching. Learn more and read the market report here. Our success is fueled by our customers’ success.

Management 59

Management Coaching Contact Center Customer centricity 59

Monet Software

DECEMBER 21, 2018

The award recognizes companies that have most effectively leveraged cloud computing in their efforts to bring new, differentiated offerings to market. In April, Monet received a 2017 CUSTOMER Magazine Workforce Optimization Innovation Award from TMC. Another award so soon?

Schedule adherence 48

Schedule adherence contact center solutions Contact Center CRM 48

Enghouse Interactive

OCTOBER 19, 2020

Register for TOMORROW’s webinar ( October 21 st at 11:00 EDT) “How AI-Enabled Super-Agents Improve CX” with Kate Legget , Vice President and Principal Analyst Service Application Development and Delivery, Forrester Research, with Steve Nattress , Director, R&D and Jacki Tessmer , Vice President – Product Marketing, Enghouse Interactive.

First call resolution 52

First call resolution Feedback Enterprise Contact Center 52

CSM Magazine

JANUARY 9, 2023

With this launch, Playvox’s entire workforce engagement suite, which also includes quality management and coaching, is available to Salesforce customers. The new and enhanced workforce engagement solution for Salesforce Contact Center is available on the Salesforce AppExchange.

Contact Center 59

Contact Center Schedule adherence Gamification CRM 59

CSM Magazine

FEBRUARY 2, 2021

Customers using Calabrio Quality Management and Salesforce Service Cloud can connect platforms to access and evaluate critical customer-agent interactions. . Salesforce AppExchange, the world’s leading enterprise cloud marketplace, empowers companies to sell, service, market and engage in entirely new ways.

Quality management 40

Quality management Analytics Coaching Enterprise 40

CSM Magazine

APRIL 18, 2023

Magnus Geverts, VP of Product Marketing at Calabrio, shares 5 budget-friendly strategies to help you achieve more, and regret less. The current cost-of-living crisis combined with the usual stresses of managing a hybrid workforce and higher customer expectations put tremendous pressure on customer service organisations today.

Coaching 52

Coaching Analytics Contact Center outsourcing 52

CSM Magazine

JANUARY 27, 2021

Calabrio , the customer experience intelligence company, features perfect customer satisfaction scores and the number one spot in three of four categories in the 2020-2021 Workforce Optimization Product and Market Report from DMG Consulting LLC. View the DMG 2020-2021 Workforce Optimization Product and Market Report here.

Consulting 59

Consulting Consulting At home agents Virtual Agent 59

CSM Magazine

MARCH 13, 2022

Avaya has announced results of an online market research survey conducted by IDG Communications indicating the most successful UK&I businesses recognise customer-centricity involves an interconnection between Customer, Employee, User, and Multiexperience. . Maximise performance : Create stronger teams. About the Author.

Gamification 52

Gamification Customer centricity Self service Surveys 52

CSM Magazine

JANUARY 5, 2022

This is critical to support accurate forecasting and scheduling, and quality management programs to support optimal customer experiences. The nature, then, of these interactions requires organizations to revamp their performance and quality management approaches. Social Messaging Remakes the Contact Center.

Contact Center 52

Contact Center Coaching Quality management Employee engagement 52

CSM Magazine

JUNE 24, 2021

Modern all-in-one solutions unify call recording, quality management, workforce management, multichannel analytics and advanced reporting for comprehensive IT connectivity and customer connectedness. Ross Daniels is Chief Marketing Officer at Calabrio. About the Author. About Calabrio.

Enterprise 52

Enterprise Multichannel Analytics Quality management 52

Verint

MARCH 2, 2016

CRM Magazine – Roundtable Webinar. Verint’s Greg Sherry, vice president, marketing, will present “Why Voice of the Customer Is Essential Now—Understand What Customers and Prospects Are Thinking Before It’s Too Late” at 2 p.m. March 2; Webinar.

CRM 22

CRM Analytics Enterprise Marketing 22

CSM Magazine

SEPTEMBER 21, 2021

The best solutions unify call recording, quality management, workforce management, multichannel analytics and advanced reporting to connect the dots between organisations and changing customer needs. Ross Daniels is Chief Marketing Officer at Calabrio. About Calabrio.

Multichannel 59

Multichannel Analytics Quality management Enterprise 59

CSM Magazine

FEBRUARY 17, 2021

Avoiding siloed products by choosing an all-in-one solution that includes quality management (QM), workforce management (WFM), analytics and business intelligence, means agents and contact centre leaders can see all critical data on a single unified dashboard. Magnus Geverts is VP Product Marketing & Management at Calabrio.

Gamification 52

Gamification Analytics Employee engagement Quality management 52

CSM Magazine

OCTOBER 27, 2020

Connecting WFM to quality management and analytics within the suite helps further analyse flagged operational issues, identify root causes and drive meaningful changes to the enterprise. 2020 has, of course, spawned many changes. 2020 has, of course, spawned many changes.

Analytics 52

Analytics Self service Best practices Quality management 52

CSM Magazine

JULY 14, 2022

Aim for an all-in-one package that combines integrated Workforce Management (WFM), analytics, data management, quality management and performance coaching then look for a vendor that takes data seriously. Pippa Rhys is Partner Acquisition Marketing Director at Calabrio. For more information, visit [link].

Management 59

Management Agent Empowerment Analytics Cloud contact 59

CSM Magazine

MAY 5, 2022

Raise the status of self-scheduling – make what we call at Calabrio ‘lifestyle scheduling’ an intrinsic part of your strategic Workforce Engagement Management (WEM) framework. Personal development plans and insight into individual/self-managed performance boosts employee experience and as a consequence improved customer experience follows.

Self service 52

Self service Service level Analytics Coaching 52

CSM Magazine

JUNE 3, 2021

Workforce Management (WFM) and Workforce Engagement Solutions (WEM) can help to track the performance of agents and keep teams engaged with leaderboards and gamification. Ross Daniels is Chief Marketing Officer at Calabrio. About the Author.

Enterprise 52

Enterprise Gamification Multichannel Analytics 52

CSM Magazine

APRIL 22, 2021

AI-driven speech analytics capture 100% of customer interactions while quality management (QM) helps identify the one word that keeps cropping up in customer conversations to flag up issues, categorise calls and then prioritise them. Magnus Geverts is VP, Product Marketing and Management at Calabrio. What’s next?”.

Analytics 52

Analytics Best practices Chatbots Self service 52

CSM Magazine

AUGUST 6, 2020

Magnus Geverts is VP Product Marketing & Management at Calabrio. For more insights and inspiration on how to add agility to your contact centre operations, download the full results of Calabrio’s latest survey entitled “The State of the Contact Centre: Embracing the Evolving World of Work” by visiting [link]. About the Author.

Analytics 52

Analytics Engineering Quality management Contact Center 52