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Verint Monet Receives 2018 Excellence Award from Cloud Computing Magazine

Monet Software

TMC , a global, integrated media company, has named Monet WFO as a 2018 Cloud Computing Excellence Award winner, presented by Cloud Computing Magazine. Monet WFO, Workforce Optimization in the Cloud is a unified suite for contact centers and help desks to automate workforce management, quality management, performance management and analytics.

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Monet Software Receives 2018 Contact Center Technology Award from CUSTOMER Magazine

Monet Software

Los Angeles, October 2 nd , 2018— Monet Software announced today that TMC , a global, integrated media company, has named Monet WFO as a 2018 Contact Center Technology Award winner, presented by CUSTOMER magazine. “We Congratulations to Monet Software for being awarded a 2018 CUSTOMER Magazine Contact Center Technology Award.

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Contact Center Pipeline Magazine: Inside Our September 2016 Issue

Contact Center Pipeline

Vacations are dwindling down. Schools are ramping up. We’re planning our agent celebrations for Customer Service Week next month. It is a busy time of year. Our September issue focuses on many agent issues; performance metrics, attendance, agent desktops, employee engagement, customer experience…and more.

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Verint Monet Receives 2019 CUSTOMER Magazine Product of the Year Award

Monet Software

Verint Monet WFO, Workforce Optimization in the Cloud is a unified suite for contact centers and help desks to automate workforce management, quality management, performance management and analytics. The post Verint Monet Receives 2019 CUSTOMER Magazine Product of the Year Award appeared first on Monet Software.

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2018: The Year In Review

Monet Software

In April, Monet received a 2017 CUSTOMER Magazine Workforce Optimization Innovation Award from TMC. While the qualities of Monet WFO had already been recognized twice, June marked the official release of our next generation Workforce Optimization (WFO) suite. Another award so soon?

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Calabrio Named an Exemplary Vendor in Ventana Research Buyers Guide 2023: Agent Management

CSM Magazine

The 2023 report ranks 12 vendors offering products that address the key elements of agent management, including quality management, workforce management, interaction analytics, and performance coaching. Ventana Research’s Buyers Guide is a quantified, research-based report evaluating technology providers and products.

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Comparing and Purchasing Call Monitoring Software: 20 Experts Reveal the Biggest Mistakes Companies Make (and How to Avoid Them)

Callminer

He has held senior positions as editor and columnist of a bilingual edition of TIME magazine, authored a dozen books and served as a Chinese-to-English translator for clients including the Taipei Times, The China Post, Acer Inc. Others may baulk at the inordinate amount of time or effort to manage the process as well.