Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

Computer telephony integration, or CTI, is any technology which allows computers to interact with telephone systems. Computer telephony integration also lets your communication devices to communicate with one another: phone, computer, fax, voice mail, mobile, etc.

Contact Center Terminology 2019 That You Need To Know

Dialer 360

This is a person who is responsible for handling inbound and outgoing customer calls. Automatic Callback: When a caller gets a engage tone, features in the telephone system instructs the system. Automatic Speech Recognition (ASR): Minimum interference of the contact center reps.

A To Z Call Center Terminologies: Everyone Should Have Aware Of !

Dialer 360

Automatic Callback. Interactive Voice Response (IVR). Automatic Call Distributor (ACD). Automatic Speech Recognition (ASR). They will enable the customer to interact with system by speaking instead of pushing.

Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

Computer telephony integration, or CTI, is any technology which allows computers to interact with telephone systems. Computer telephony integration also lets your communication devices to communicate with one another: phone, computer, fax, voice mail, mobile, etc.