Computer Telephony Integration: 8 Ways It Benefits Customer Support
NOVEMBER 4, 2016
Computer telephony integration, or CTI, is any technology which allows computers to interact with telephone systems. Computer telephony integration also lets your communication devices to communicate with one another: phone, computer, fax, voice mail, mobile, etc. Here are some features to improve your customers’ experience and help you provide quality service at no extra effort cost to your staff: Interactive voice response: filters customers before they even talk to an agent.