NobelBiz

APRIL 9, 2024

Call centers play a crucial role in customer service and sales operations. Standards Call Centers Must Follow In addition to specific regulations, call centers should adhere to industry standards and best practices, here are 10 of the most important standards any call center should follow: 1.

Call Center 104

Call Center Telemarketing Healthcare Government 104

Balto

AUGUST 29, 2023

This guide aims to introduce you to call center compliance, its importance for your organization, and how you can integrate compliance into your company’s culture and policies. Call center compliance is vital for increasing sales, improving customer service, and collecting debts in a fair and secure way.

Call Center 52

Call Center Interactive Voice Response Telemarketing Contact Center 52

Quality Contact Solutions

DECEMBER 23, 2021

Knowing how to place a person on a DNC list is essential, so companies also make sure they have a solid DNC policy and training that ensures all employees understand what to do and how to do it. In many cases, robocalling is avoided because of the negative response that consumers could have (and complaints that could follow!).

Telemarketing 98

Telemarketing Wireless voip Best practices 98

Cincom

MAY 3, 2024

For example, a sales rep using Eloquence could instantly produce a detailed quote by having the automation tool pull the prospect’s information from the CRM system, the latest pricing data from an ERP or e-commerce platform, and discounts from a pricing database into a quote template. What Industries Can Benefit Most from Document Automation?

Enterprise 40

Enterprise CRM APIs Customer retention 40

JustCall

APRIL 5, 2022

In the healthcare industry, there is no scope for compromising patients’ data. HIPAA compliant calling is not a superfluous formality, but a must-have for the healthcare industry. As a professional in the healthcare and health insurance industry, you probably know the perils of patient data breaches. What is HIPAA Compliance?

voip 52

voip Interactive Voice Response Healthcare Transportation 52

JustCall

APRIL 2, 2021

In the healthcare industry, there is no scope for compromising patients' data. Medical practitioners, as well as healthcare industry professionals, handle sensitive patient information. Businesses and professionals in the healthcare and health insurance industry know the perils of patient data breaches. What is HIPAA Compliance?

voip 96

voip Healthcare Interactive Voice Response CRM 96

Back Office Centers

NOVEMBER 17, 2023

Data is used in all of the main company operations, including marketing, sales, and research. Data is used and its nature varies from sector to sector and industry to industry. If you assign this responsibility to a less seasoned worker in your business, the caliber of the analytics can degrade.

outsourcing 40

outsourcing Government Healthcare Entertainment 40