JustCall

AUGUST 8, 2023

While this technology has transformed many segments within the industry – be it inventory management, accurate revenue prediction, etc. Source In addition to embracing the role of a recommender system, conversational AI can also unlock upselling and cross-selling opportunities.

Sales 52

Sales Upselling Revenue potential Customer centricity 52

ChurnZero

OCTOBER 26, 2021

These characteristics could include location, industry, number of employees, usage behaviors, stage in the customer lifecycle, subscription type, and more. . For SaaS customer segmentation , a company’s Annual Recurring Revenue (ARR) value can be an important identifier. Trait-Based Segmentation. RFM-Based Segmentation.

SaaS 96

SaaS Revenue potential Upselling Accountability 96

ChurnZero

OCTOBER 26, 2021

These characteristics could include location, industry, number of employees, usage behaviors, stage in the customer lifecycle, subscription type, and more. For SaaS customer segmentation , a company’s Annual Recurring Revenue (ARR) value can be an important identifier. This is often the most common type of segmentation, next to ARR.

SaaS 52

SaaS Revenue potential Upselling Accountability 52

NobelBiz

JULY 25, 2023

Risk Management: Safeguarding Brand and Compliance In the sensitive world of customer interactions, one misstep can have reverberating effects: Compliance Monitoring: For industries like finance or healthcare, certain regulations dictate how interactions should be handled.

Analytics 98

Analytics Call Center Scripts Contact center software 98

SmartKarrot

OCTOBER 5, 2023

Account mining, or the practice of deepening relationships with existing customers to upsell or cross-sell, is the gold standard for sustained business growth. Rather than endlessly chasing new leads, why not maximize revenue from those already in the fold? Maximizing revenue is tightly bound to efficient account mining.

Accountability 10

Accountability Upselling Journey mapping Feedback 10

JustCall

MARCH 10, 2023

Conclude with upselling/cross-selling: “If you’re interested in <product 1>, you might also want to check out <product 2>, which offers XYZ extra.” Finally, getting desired outcomes and minimizing errors can increase revenue potential while plugging in leakages. In short, it will make your call center profitable.

Call flow 40

Call flow Contact Center Scripts Interactive Voice Response 40

Mindtouch

JULY 31, 2017

Building Revenue Potential (and the Future) Through Knowledge. Capturing knowledge in context creates better training materials for employees, and more relevant content for customers that can be based on industry or personas. But Support interactions represent a narrow percentage of customer engagement opportunities.

Average Handle Time 48

Average Handle Time Self service Revenue potential Upselling 48