Amity
NOVEMBER 27, 2017
Gary’s background is in the wine industry, which got me thinking about the way we talk about Customer Success primarily in the context of the SaaS industry - understandably so, as this is where its roots lay. Pause for a moment and try to think of an industry where helping clients succeed doesn’t apply.
aircall
MARCH 5, 2021
An online app marketplace brings all compatible software together—complete with descriptions and reviews— to help customers, prospects, teammates, and product partners alike benefit from SaaS integrations. As SaaS companies grow , they begin seeking out willing partners to build even more integrations using the public API.
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Amity
AUGUST 17, 2017
Most SaaS tools have a free trial. Understand the industry standard outcomes that each of these roles drive, and how the company that you are interviewing for has aligned them. Upsell and renewal strategy - Did you own upsells and/or renewals? You should know this before you go in. How did you approach that?
CSM Practice
OCTOBER 15, 2019
A steady stream of recurring revenue is essential for any SaaS company. Optimizing the renewal process is the solution to stabilizing and maintaining the recurring revenue streams from SaaS clients. To do so, most organizations currently use industry standard CRM systems in combination with a marketing automation system.
Amity
AUGUST 17, 2017
Most SaaS tools have a free trial. Understand the industry standard outcomes that each of these roles drive, and how the company that you are interviewing for has aligned them. Upsell and renewal strategy - Did you own upsells and/or renewals? You should know this before you go in. How did you approach that?
SmartKarrot
FEBRUARY 19, 2021
Upsell limitations: Calculate the bucket size of customers who qualify for upgrades or account expansion. Then calculate the number of actual upsells that have taken place in a specific duration, say a year. Most likely it would be much higher than your industry standard. However, it varies for different niches.
Lumoa
FEBRUARY 9, 2023
upselling to the most loyal customers) Process changes (e.g. Compare your score to industry standards (by region, country, industry). Often, we relate the onboarding with SaaS companies, when talking about onboarding, but it’s not a necessity. To get started, check this detailed guide to SaaS onboarding.
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