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ServiceSim Named as a Contact Center Solution Finalist in the 2024 Stevie Awards

Vistio

We now have it live in 12 clients including two top tolling agencies, one of the largest utilities, and in healthcare, insurance, outbound sales, and retail, among others.”—Gregg This year’s awards saw a staggering 2,300+ nominations from every corner of the globe and from across a wide range of industries.

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7 Ways Preview Dialers Can Enhance Customer Experience

Calltools

Personalizes Sales Pitch Personalized sales pitches can make a huge difference when placing outbound sales calls. Industries That Benefit from Preview Dialers A preview dialer lets your contact center agents make meaningful connections early in their conversations with customers or leads.

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Call Center Compliance & Regulations: Legal Considerations When Outsourcing Your Call Center

Global Response

PCI—Payment Card Industry—compliance is a regulation set that oversees how credit card details and payments are handled. This database can be accessed by your contact center and must be adhered to when it comes to telemarketing and outbound sales calls—failure to do so can not only encounter legal action, but also significant fines.

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Nearshore Contact Center Outsourcing Spotlight: Peru, Argentina, Paraguay, and Uruguay

Outsource Consultants

The contact center outsourcing industry in Peru has generated over half a billion dollars in revenue last year. These vendors have experience in all industries, but some of the primary ones include: Automotive. Healthcare. Paraguayan call centers can provide services for many industries, including: Automotive. E-commerce.

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Best Telemarketing Companies Focus on Their Niche

Quality Contact Solutions

Here are a few examples of current B2B outbound, inbound and multi-channel call center client programs: Healthcare Industry Case Study. Program Type: Business to business sales. Contact types: Outbound calls, inbound calls, email contacts. Compliance Publishing Industry Case Study.

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Why Call Center Quality Assurance Is So Important

Global Response

How Quality Assurance Can Help Increase Sales Whether or not your call center focuses on outbound sales and marketing, a good QA process can directly impact sales and drive improvement for your bottom line. FinTech, banking, healthcare, transportation, etc.)

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Your Guide to Building an Engaging Omnichannel Customer Experience

TLC Associates

Whether its outbound sales or customer retention, consumers crave personalization. Yet companies that integrate SMS into their omnichannel experience can yield surprising results for their customer care and outbound sales service. One opportunity is through healthcare customer service solutions. Think Holistically.