Callminer

OCTOBER 22, 2019

“Certainly, AI has and continues to be used for contextualizing the massive amounts of data captured by call centers, but it’s starting to go a step further. Predictive analytics, the ability to determine which customers are most likely to buy, for example, is becoming a powerful use case for AI in the call center industry.

Best practices 203

Best practices Call Center outsourcing Contact Center 203

Global Response

DECEMBER 21, 2022

A QA process can help improve quality of customer service by measuring qualitative data from calls and interactions alongside quantitative data. However, if your call center handles outbound sales and marketing calls, a QA process for sales is even more important.

Call Center 62

Call Center Outbound sales Feedback Best practices 62

TLC Associates

AUGUST 28, 2019

First it’s alive, then it’s dead, and then it’s back again. Whether its outbound sales or customer retention, consumers crave personalization. Yet companies that integrate SMS into their omnichannel experience can yield surprising results for their customer care and outbound sales service. Think Holistically.

Customer Experience 49

Customer Experience Outbound sales First call resolution Healthcare 49