Spearline
MARCH 24, 2022
However, our global telecommunications industry grew with opinions at the heart of quality management. With MOS, listeners would sit in a “quiet room” and score telephone call quality. Subjectivity is a matter of opinion Plato said, “Opinion is the medium between knowledge and ignorance”.
ClearAction
JULY 23, 2023
B2B Customer Experience Governance Lynn Hunsaker B2B customer experience governance can generate stronger growth when it’s tied-in to the way that B2B ecosystems work. Your CRM (customer relationship management) system is typically used by all of these parties. Built-in B2B Customer Experience Governance 1.
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Certified Languages International
NOVEMBER 10, 2020
Primary industries served: Healthcare, government, enterprise, personal interpreter. Voiance, a subsidiary of CyraCom, handles “ over 100 sectors , including some of the largest municipal government, health plan, property and casualty (P&C) insurance, and banking organizations in the United States.” . Stratus Video.
Monet Software
SEPTEMBER 24, 2020
Can SMB call center quality management be about more than quality? Monitoring and scoring calls—these quality assurance (QA) tasks are constant at nearly every contact center. QA hinges on call monitoring and scoring, along with good call center analytics and reporting—but then it gets personal.
Serenova
APRIL 10, 2020
Attrition may even increase under the weight of personal stress, leaving contact centers with fewer agents to handle more calls. The increasing threat of the COVID-19 outbreak has made personal safety and health paramount for contact centers. Agents Need to Feel Safe and Confident before They Can Feel Motivated.
DMG Consulting
APRIL 20, 2020
In the last few weeks, CCaaS solutions, automatic call distributors (ACDs) and dialers that are delivered from the cloud have demonstrated their flexibility in meeting the needs of companies and government agencies, as many organizations have moved their employees and agents from the office to work from home. In June of 2018, 16.8%
Spearline
SEPTEMBER 24, 2019
Plato said, “Opinion is the medium between knowledge and ignorance” However, our global telecommunications industry grew with opinions at the heart of quality management. Subjectivity is a matter of opinion. Our telephone conversations have not evolved at the same rate, some might argue.
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