Balto
SEPTEMBER 21, 2022
Gamification. Gamification drives agents to want to achieve through the spirit of competition. Agent assistant tools really put the onus on the agent to figure out what to do with the information presented and are more of an enforcement tool. That’s the last place we want to be,” continues Kontes.
TechSee
SEPTEMBER 29, 2020
There are a wide range of techniques that address individual agents’ skill gaps while boosting cost and time efficiency, such as collaboration, gamification, visual assistance, and whisper coaching. For example, AI platforms can present proactive knowledge suggestions to agents while they are on the line or in a chat with a customer.
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Balto
AUGUST 22, 2022
For decades, agents would read from a set-in-stone script, like what you’d find in a Frequently Asked Questions section of a website. Agents were unable to veer from the script. AI-driven guidance systems don’t mandate a script but, instead, pull from several scripts. Benefits to the New Agent Experience.
Callminer
APRIL 21, 2020
Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. Good scripting can lessen the amount of decision making, but another way to counteract. The presentation is shown to everyone in the training.
Fonolo
SEPTEMBER 30, 2022
While product knowledge, scripts, and protocols are important parts of training your agents, neglecting call center soft skills can affect your call center’s performance. Gamification is one of the best ways to help your agents internalize these important skills and use them effectively in their roles.
CrazyCall
JANUARY 21, 2019
Since there can be a lot of confusion , in this article we will present a primer on what inside sales is and how it differs from traditional telesales. They’re busy attending meetings, having dinners with prospects or doing a presentation of the product. How inside sales differs from telemarketing: the script.
NobelBiz
JUNE 5, 2023
Crafting a Compelling Script A well-crafted script can be a powerful tool for outbound lead generation. However, creating a script that is persuasive yet not pushy can be a daunting task. In this respect, OMNI+ Awaken Scripting revolutionizes the process of script creation and implementation, offering a simplified approach.
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