JivoChat

JUNE 8, 2021

Not sure which is the best upsell app for Shopify? But given that upsell apps can increase revenue by an average of 10-30%. And that it’s 68% more affordable to upsell an existing customer than acquire a new one, you know you can’t afford to miss out any longer. Types of Upsell Apps for Shopify. Let’s start! Algorithmic.

Upselling 52

Upselling Analytics Sales Personalization 52

JustCall

MARCH 6, 2023

Managers should ask themselves what they want to achieve, examine productivity metrics, and have clear objectives for these incentives for call center employees. Gamification Gamification refers to the process of using elements from online games in other areas. What is working well, and what needs to be improved?

Call Center 52

Call Center Gamification Metrics Upselling 52

Playvox

APRIL 27, 2023

Leverage advanced analytics to gauge metrics such as customer retention rates and employee productivity. Gamification can contribute to a better agent experience by breaking up the daily routine while promoting collaboration and a deeper sense of community within the team. Remember to keep it focused on key metrics.

Contact Center 52

Contact Center Gamification Agent burnout Employee engagement 52

JustCall

MARCH 6, 2023

Over time, this leads to retention, upselling and overall brand satisfaction. That is, the metric should be the total time taken by the agent on phone calls, online chat, e-mail and other channels. It is an important metric to calculate agent productivity. It is crucial for this metric to be addressed.

Call Center 52

Call Center Abandon rate Metrics Upselling 52

Customer Service Life

OCTOBER 20, 2017

At one time wanted our agents to upsell a certain feature to customers on every phone call. We created an incentive program where we tracked successful upsells and the top performers each month earned a reward. I tried but I’m just not that good at upselling.”. “I Problem #1 – Only the competitive participate.

Gamification 68

Gamification Upselling Contact Center Metrics 68

TechSee

MARCH 7, 2019

Gamification. When gamification is introduced into a contact center environment, agents compete to complete objectives and outpace colleagues in specific metrics such as hours worked and average speed to answer. Rewards may include recognition on leaderboards, physical prizes, priority for preferred shifts or free parking.

Gamification 104

Gamification Contact Center Agent Empowerment Self service 104

aircall

FEBRUARY 1, 2021

Activities like gamification and healthy sales competitions help to inspire and motivate sales team members. Upsell, cross-sell, referrals. Use metrics and KPIs to evaluate progress on goals. One of the great benefits of building sales teams is that it creates synergy. Giving a persuasive sales call presentation. Storytelling.

Best practices 62

Best practices Sales Call Center Coaching 62