First call resolution Healthcare Management Scripts 
Dialer 360
OCTOBER 7, 2022
Medicare scripts are a starting point to sound more genuine and make more sales efficiently. When making contact with customers, a script helps you to define your services and product effectively. They are responsible for answering phone calls and providing an immediate solution. This is where Medicare scripts can come in handy.
Hodusoft
APRIL 17, 2024
In this blog post, we will discuss everything about auto attendants starting from what they are, how they work, the pros and cons of using auto attendants, how to set up an auto attendant, and how to include scripts. Pros of Using Auto Attendant Cons of Auto Attendant Auto Attendant Scripts – What to Record? Read on to know more.
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CSM Magazine
MARCH 3, 2022
Customer service departments build a culture of learning by enabling agents to practice, then share their best practice sessions with training managers and peers for open discussion and refinement of skills through human coaching.
CSM Magazine
JUNE 27, 2023
With Zenarate’s AI Coach, newly hired and tenured agents in training role-play with their personal unbiased AI Coach, from home or office, using their own natural language without any scripting. 33% higher average CSAT (customer satisfaction) scores from agents delivering soft skills, best practices, and first-call resolution.
JustCall
MARCH 10, 2023
The Importance of Call Flow in Call Centers Whether it is redirecting calls to the right agent or using the perfect strategy to resolve customer issues, a call flow is a vital enablement asset that finetunes performance. Follow a Script When you think of it, call flows are like decision trees.
Call Experts
JULY 28, 2022
In a highly-emotional industry such as healthcare, this benefit is invaluable. . In addition, you can benefit from the integrations related to customer relationship management software and employee relationship management software offered by contact centers. . It also streamlines processes and maximizes employee productivity. .
Call Experts
JULY 27, 2023
First Call Resolution (FCR) : Measures the percentage of customer issues resolved in the first contact. Service Level Agreement (SLA) Compliance : Measures the percentage of calls answered within a specified timeframe as well as hold time and total calls received.
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