Examples Feedback Self service White Paper 
Fonolo
JULY 19, 2018
The demand for real-time human-assisted help – whether by voice or text – is not primarily a result of insufficient self-service tools. There are already many ways for companies to offer self-serve interactions to their customers. Think for example, of the hair salon on the other side of Duplex’s demo. Some Good Reading.
Fonolo
AUGUST 29, 2018
You should consider onboarding, continuous training, career development, work-life balance, rewards and recognition, and soliciting feedback. Doing” human interactions well in an increasingly self-service world will set you apart. White Paper: CX Trends You Need to Watch in 2018. Learn more about Jon here and here.
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Fonolo
APRIL 24, 2018
Compare, for example with State of Customer Care report we covered here. A lot of people find this counter-intuitive because of all the new technology announcements in the self-service realm. It’s reasonable to assume that improving self-service will decrease the need for agents, but the relationship is more complicated.
ShepHyken
MARCH 31, 2018
A great example of a positive customer service experience reaching a broad audience is the story of Joshie , a beloved stuffed animal that a young guest left at the Ritz-Carlton Amelia Island. One of the best examples of a complaint that went viral was Dave Carroll’s YouTube video about when United Airlines broke his guitar.
Natalie Petouhof
AUGUST 15, 2022
It’s the first step to integrating feedback and insight into customer and employee experiences. There is a sort of corporate amnesia where who you were at the start of the journey, and where you’ve been, is completely forgotten,” noted Charlie Godfrey, Senior Director at Genesys in “The business case for empathy” white paper.
Fonolo
APRIL 24, 2018
Compare, for example with State of Customer Care report we covered here. A lot of people find this counter-intuitive because of all the new technology announcements in the self-service realm. It’s reasonable to assume that improving self-service will decrease the need for agents, but the relationship is more complicated.
Mindtouch
FEBRUARY 16, 2017
None of this places any reliance on the feedback of the customer. It may be that with things like convenience, proximity, ease, and speed dictating buyers’ choices there is no need to go to Macy’s, but IKEA in fact is one example of a success story in foot traffic. Another example is the “store within a store.”
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