Enterprise Feedback Gamification Interactive Voice Response 
JustCall
MARCH 23, 2023
Interactive Voice Response, or IVR, is necessary for every contact center. The IVR is configured to lead the user to a self-help guide that answers their query, a human agent who can solve their problem, or a pre-recorded voice message. In this article, we look at the ten best IVR solutions.
ConvergeOne
SEPTEMBER 6, 2022
Drive Agent Performance Improvements with Gamification. Feedback is one of the most powerful tools available to modify employee behavior. In cases where adoption of new skills and behaviors has not been achieved, lack of real-world feedback is often the culprit. Employees simply lack the ability to observe their own performance.
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Noble Systems
MARCH 22, 2021
Advanced IVR Solutions Enhance the Agent and the Patient Experience. By creating a single gateway with an advanced IVR solution, health call centers can greet all patients with a consistent branded experience. Interactive voice response captures the reason for each call.
DMG Consulting
MARCH 10, 2023
As enterprises tighten budgets due to the troubled economy, contact center leaders are under greater pressure to improve productivity while enhancing the customer experience (CX). This application can fully or partially automate the quality management process and allow companies to evaluate up to 100 percent of interactions cost-effectively.
DMG Consulting
MAY 8, 2017
DMG Consulting Releases 2017 Contact Center Gamification Product and Market Report. What: Releases 2017 Contact Center Gamification Product and Market Report. Gamification solutions apply the concepts of games and challenges to motivate, engage and reward employees and customers. When: Today, 10 May 2017.
TechSee
DECEMBER 16, 2021
The Distributed Workforce After scrambling to set up remote working environments at the start of the pandemic, enterprises have largely recognized its advantages and adopted the WFH or hybrid model. Self-service IVR was a popular choice, with 42% of organizations increasing its use on the heels of COVID.
DMG Consulting
APRIL 15, 2020
Enterprises are looking to the future and are trying to ensure their viability in a rapidly changing world of technology and automation. Companies are making long-overdue improvements to their technology and pushing forward with innovative uses for automation throughout the enterprise.
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