ShepHyken
MARCH 4, 2024
” About: Chad Jensen is the president of Round Room , TCC , and Wireless Zone. He is a dedicated leader who prioritized the well-being of his employees and customers during the global pandemic. We don’t do it for any other reason than to give back to our communities.”
Beyond Philosophy
MAY 25, 2016
Nearly 40,000 employees from two unions contracting with Verizon have been on strike for a little over a month. Now, Verizon is learning firsthand the cost of not having a strong culture of employee engagement—in actual dollars and sense. Employee Engagement and Customer Experience Are Linked. Why did they strike?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CX Global Media
JULY 12, 2019
About Bill White : Bill has worked in Customer Care for over 20 years in leadership positions with Asurion Insurance Services, AT&T, ClientLogic, Omnipoint Communications and Unicel Wireless. EXPERT SESSION – How Coca-Cola® Adds Life to Contact Center Employee Engagement. EXPERT SESSION – Unleashing Agent Retention.
Up Your Service
OCTOBER 16, 2018
Wireless revenue market share up from 40 to 56% over 6 years. Employee Engagement hits 91%, and the Asia Corporate Excellence and Sustainability Awards – which ranks companies in leadership and corporate social responsibility – they award Globe the title of “Best Employer”. Well, has all this really worked at Globe?
Expivia
JUNE 5, 2021
And since one-on-one agent evaluations are much more effective, having that space for meetings and discussions about performance can increase employee engagement. Having a separate area where managers can QA calls means that they can focus on the task at hand better. Name All the Stations. They’re also handy for presentations. .
Vcaretec
JUNE 6, 2022
When it comes to customer care across major industries, like Retail & E-Commerce, Wireless & Telecommunications, and Healthcare, there are plenty of smart minds out there. As a leader in outsourced customer service solutions, the customer care specialists at Vcare voted on fifty of the top thought leaders in our space.
Clarabridge
JANUARY 24, 2017
How about Customer Effort Score or Employee Engagement Scores? She’s worked with Verizon Wireless, Allstate, Bath and Body Works, Orangetheory Fitness, Citrix and many others. Be sure the question is asked in a specific way to help the customer answer honestly about either the transaction or the overall journey.
Expert insights. Personalized for you.
205 
Let's personalize your content