the-flexibility-your-agents-really-need-and-how-to-plan-for-it Employee engagement Related Topics 
Injixo
FEBRUARY 20, 2023
Early 2020 signaled a seismic shift in how people work that will have implications for decades to come. By early in the second quarter of 2020, virtually every company was bragging about how quickly they pivoted their workforce to work from home. The employee experience had changed. But we didn’t see it at the time.
Nicereply
NOVEMBER 15, 2022
As we approach 2023, it’s time to reflect on everything you’ve learned and develop your strategy for next year. There’s an important key to creating a successful plan that’s often overlooked: understanding the context in which you’re operating. . For success in 2023, look for ways to humanize your support.
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Monet Software
MARCH 4, 2021
After a tumultuous 10 months for contact centers and agents, new possibilities open. 1 Efforts to garner employee input increased. No one had all the answers in 2020—not call center executives, workforce managers or agents themselves. 2 Employee engagement improved. 2 Employee engagement improved.
SharpenCX
MAY 20, 2020
I read an article last night talking about how big tech is handling work during the pandemic, and one line stood out: companies aren’t in any rush to get back to the office. And, you’ve culled through tips on how to engage remote teams and keep productivity pulsing through your dispersed workforces. The kicker?
Calabrio
OCTOBER 19, 2022
For us, C3 is not only a time to share our vision for the future, but to hear the business challenges our customers are trying to solve and which best practices they are using to get the insights they need. Ensuring Safety and Offering Additional Engagement. Ensuring Safety and Offering Additional Engagement.
SharpenCX
JUNE 23, 2020
A rise of laughter erupts from a handful of other employees. Several of the younger employees give polite smirks while looking clearly out of the loop. Are we really that old?”. Younger employees reference a TikTok that went viral, the latest internet meme, or quote from Schitt’s Creek. And maybe your agents have, too.
aircall
JANUARY 21, 2022
In 2022, which sales trends do you need to stay on top of to set your team up for sales success? Build your tech stack for hybrid and remote sales teams . This enables teams to instantly connect with prospects anywhere they need to, whether that’s at home, at the office, or in between. Read on to find out. . Win-win-win.
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