article thumbnail

Workforce Management Software Improves Employee Engagement

DMG Consulting

Workforce Management Software Improves Employee Engagement. Changing employee expectations is one of the hottest workplace topics and touches on many aspects of the employee/employer relationship. Executives are rethinking their real-estate budgets and how to configure their offices.

article thumbnail

Enriching the Customer Experience Works in Any Industry

Steve DiGioia

A great example of this is Little Real Estate, Australia’s largest independently owned real estate agency with over 23,000 properties under management and 23 offices nationally. Ben Motteram : Hi Brock, one of the things that has really impressed me about LITTLE Real Estate is their commitment to customer service.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Future of Workforce Engagement: How to Integrate AI

Playvox

The term “buyer’s market” is best known for describing the state of the real estate market, but it’s also applicable to contact centers. Likewise for agents, if they don’t feel engaged, appreciated, or see a growth path, they too can take their talent to another organization. What is Workforce Engagement?

article thumbnail

Making remote an advantage for your contact center

Talkdesk

These benefits include reduced real estate costs, a larger, more geographically diverse talent pool to hire from, the potential to expand service hours without increasing overall headcount, and an overall higher quality of life for agents that can boost employee engagement.

article thumbnail

ChurnZero Receives 2021 Top Workplaces Award from The Washington Post

ChurnZero

Selection is based solely on employee feedback gathered through an anonymous third-party survey administered by research partner Energage, LLC, which measured several aspects of workplace culture, including alignment, execution, and connection. About Energage, LLC Headquartered in Exton, Pa.,

article thumbnail

Overcoming the Expense of Customer Service in Major Urban Centers

BlueOcean

In particular, the following three factors play into this predicament: Pricey Real Estate. Commercial real estate prices are ever on the upswing, with an average 9% annual growth in current large markets. Your business isn’t the only one feeling the weight of expensive real estate. High Cost of Living.

article thumbnail

Workforce Management for the 21st Century: Helping Deliver a Great CX

DMG Consulting

The majority of contact centers allow work-at-home and hybrid schedules, as this allows them to reduce real estate costs. Most of this is about agent empowerment and engagement.