DMG Consulting

SEPTEMBER 14, 2021

Workforce Management Software Improves Employee Engagement. Changing employee expectations is one of the hottest workplace topics and touches on many aspects of the employee/employer relationship. Executives are rethinking their real-estate budgets and how to configure their offices.

Employee engagement 98

Employee engagement Management Real estate Contact Center 98

DMG Consulting

SEPTEMBER 7, 2023

Workforce management solutions were initially designed to forecast the volume of incoming phone calls to help a call center determine the number of staff needed to answer those calls within an established service level. Most of this is about agent empowerment and engagement.

Management 48

Management Real estate Agent Empowerment Enterprise 48

Xaqt

JUNE 1, 2020

Starting a Call Center no longer requires a large up-front investment for things like phone systems, data centers, expensive per agent licensing for software, and real estate. There is also no real estate, infrastructure, or Workforce Management required thereby eliminating both expense and complexity in operating a contact center.

Virtual Agent 52

Virtual Agent outsourcing Call Center Real estate 52