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Enriching the Customer Experience Works in Any Industry

Steve DiGioia

A great example of this is Little Real Estate, Australia’s largest independently owned real estate agency with over 23,000 properties under management and 23 offices nationally. Ben Motteram : Hi Brock, one of the things that has really impressed me about LITTLE Real Estate is their commitment to customer service.

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Best Zoho Survey Alternatives & Competitors

ProProfs Blog

Zoho Survey is a popular survey creation tool that helps you create a reliable and actionable survey in minutes. It has all the features required to create a basic survey. Any user can easily access a wide range of built in reports and interactive charts while analyzing the survey responses.

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Making remote an advantage for your contact center

Talkdesk

According to a PWC survey in June 2020, 39% of US office workers were not working from home in any capacity prior to the pandemic. According to a recent survey by JLL , 71% of the global workforce worked from home at some point during the pandemic. The COVID-19 pandemic is one such event.

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ChurnZero Receives 2021 Top Workplaces Award from The Washington Post

ChurnZero

Selection is based solely on employee feedback gathered through an anonymous third-party survey administered by research partner Energage, LLC, which measured several aspects of workplace culture, including alignment, execution, and connection. About Energage, LLC Headquartered in Exton, Pa.,

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Why the Voice of Employee Needs People Analytics with Dr. Kalifa Oliver

Russel Lolacher

Connect with, and learn more about, Kalifa on her platforms: Kalifa’s Website Linkedin Deep Dive Insights Consulting Youtube Channel LISTEN AND SUBSCRIBE Or, listen on: Apple Podcasts Spotify Google Podcasts KEY TAKEAWAYS Why survey fatigue is a myth. When anonymous surveys are necessary. People are not sick of surveys.

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Return to Office – how to get it right in 2022?

The Petrova Experience

Executives must engage strategically. It is one thing to say “we have fixed real estate costs, so bring everyone back.” Providing choices is the most empowering thing a brand can do for its employees and customers. Microsoft has already given employees unlimited access to any WeWork in the country.

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Is the Contact Center a Good Career? Tenured Agents Say Yes

Balto

We surveyed over 620 tenured agents to understand if they view the contact center as a strong career path, and the answer was a resounding yes. In our survey, 46.7% In our survey, we found that 62.96% of tenured agents had a mentor at work. 5 job satisfaction rating on average) and leading training sessions (3.99/5