email-support 
CX Accelerator
MAY 25, 2022
Written by Jenny Dempsey, 5.25.2022 You don’t actually want to contact customer support. Before a customer can reach out to get support, there needs to be communication channels in place. This may be self-service, in-person, phone, email, chat, social media or text message. 68 Customer Support Email Address Name Ideas.
Blueship Call Center
NOVEMBER 28, 2023
These days, outsourcing email assistance is a popular tactic used by e-commerce companies. But with so many BPO companies in the world, it may surely be difficult to choose one that offers customer-focused email service and a fast response time. Why do businesses choose email support outsourcing services?
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Help Scout
AUGUST 22, 2023
One of the most impactful things to consider in your support strategy is which channels to use. Both email and live chat support have pros and cons to consider as you expand on your customer support offerings. Read the full article
Helpware
JANUARY 10, 2023
Despite the popularity of instant messaging, chat, and social media, you shouldn't give up on email just yet. In addition, email support is a reliable workhorse in the customer service industry. When used for personal purposes, sending and receiving emails usually doesn’t convey a false sense of urgency.
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A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.
Help Scout
AUGUST 22, 2023
Delivering quality live chat support requires a specific set of skills. Build on the email support experience you already have with these 6 live chat tips. Read the full article
Help Scout
AUGUST 22, 2023
Learn how to write a better email to get faster at answering support emails and, more importantly, send responses your customers will love. Read the full article
Speaker: Michael McMillan - Customer Experience Expert, TEDx Speaker, and Author
Are you looking to elevate your CX support strategy? Customers who have a seamless buying experience, from speaking with sales and purchasing the product to easily finding support, are more likely to return to your organization and recommend it to others.
Speaker: Shannon Tipton, Chief Learning Officer, Learning Rebels LLC
For learning professionals, this means delivering learning support and reinforcement programs that are produced in manageable bites, giving people a chance to reflect and apply lessons without large disruptions to the workflow. In this session, we will learn about three different types of drip delivery platforms.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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