ProProfs Blog

JANUARY 17, 2020

That you bought a SaaS product and then completely forget that it exists? . The SaaS customer lifecycle is something that is continuously growing and ever-evolving. . But, what exactly is this SaaS customer lifecycle? What is SaaS Customer Lifecycle. A clear indicator that the SaaS market is on the rise.

SaaS 161

SaaS Sales Marketing Upselling 161

ChurnZero

JUNE 17, 2022

She also oversees onboarding and new hire training as well as ongoing education for the ChurnZero CS team. Product usage is only a piece of the puzzle for adoption. Engagement goes beyond product logins. They’re still learning, tweaking settings, and finding their groove using the product. Episode highlights.

Metrics 98

Metrics SaaS Surveys Self service 98

ChurnZero

JUNE 17, 2022

She also oversees onboarding and new hire training as well as ongoing education for the ChurnZero CS team. Product usage is only a piece of the puzzle for adoption. Engagement goes beyond product logins. They’re still learning, tweaking settings, and finding their groove using the product. Episode highlights.

Metrics 52

Metrics SaaS Surveys Self service 52

Education Services Group

APRIL 27, 2022

To accurately calculate time to value, we’re looking for that first win in our customer’s experience with our product that solves one of their business problems—the moment the puck has crossed the goal line. Ex: Does successful completion of the Sales to CS handoff deliver earlier value?

Metrics 98

Metrics Surveys SaaS CRM 98

Callminer

OCTOBER 11, 2018

Nate is the Marketing and IT Manager for Maple Holistics , a company that provides all-natural and cruelty-free personal care products. Ben M Roberts is the Head of Marketing for a SaaS startup called Talkative. Educating on self-service results in a better customer experience. Nate Masterson @MapleHolistics.

Call Center 561

Call Center Metrics Contact Center Wait times 561

Nicereply

JUNE 18, 2020

Your sales team went home, and all you had left was your current group of customers. The funny thing is, customers who churn have the same effect on your business even when you are still making sales. SaaS and eCommerce have been around long enough that some companies now have customers for over a decade. Redemption Rate.

Customer retention 125

Customer retention Feedback Surveys Metrics 125

ChurnZero

NOVEMBER 8, 2019

The SaaS model has rapidly changed the software marketplace by lowering the b arrier s of entry and exit for buyers. It s workstreams rely upon inputs like data entered by sales or even ‘gut instincts. ’ Since buyers typically follow a uniform purchasing journey , CRMs are ideal for managing a sales pipeline. .

CRM 63

CRM SaaS Chief Customer Officer Accountability 63

Netomi

JANUARY 5, 2022

His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. . He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage. Flavio has a B.S.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

SmartKarrot

SEPTEMBER 25, 2020

In fact, a Walker study found that by the end of 2020, customer experience will overtake price and product as the key brand differentiator. There is a stronger alignment between customer success and sales of your business. To drive sales, it is important to focus on those long-term customer retention goals. Source: Keap.

Journey mapping 8

Journey mapping SaaS Customer retention Metrics 8

SmartKarrot

SEPTEMBER 25, 2020

In fact, a Walker study found that by the end of 2020, customer experience will overtake price and product as the key brand differentiator. There is a stronger alignment between customer success and sales of your business. To drive sales, it is important to focus on those long-term customer retention goals. Source: Keap.

Journey mapping 8

Journey mapping SaaS Customer retention Metrics 8