Tethr

JUNE 5, 2020

Gathering feedback from those employees in the trenches matters.Send out anonymous surveys, put out a suggestion box, hold weekly roundtables and emphasize the importance of the agent’s experience. This helps keep them engaged and shows that you care about their continuous education. Gamification works.

Morale 65

Morale Contact Center Gamification Scripts 65

JivoChat

JULY 20, 2021

With a smooth and fully-supported onboarding process, you can build customer confidence, gather (and respond to) customers’ feedback, and meet their needs quickly. Close the Loop on Customer Feedback. You can collect customer feedback with a survey or by conducting user testing and focus groups with your customers.

Customer retention 52

Customer retention Gamification Education Self service 52

Callminer

APRIL 21, 2020

Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. From that point on, I saw vast improvements in my trainees and got excellent feedback.

Call Center 182

Call Center Management Scripts Coaching 182

SmartKarrot

OCTOBER 3, 2023

Tracking and Measuring User Engagement: Utilize metrics such as active usage, feature adoption, and customer feedback to track and measure user engagement accurately. Gamification and Rewards: Incorporate gamified elements into your product to make the user experience more enjoyable and rewarding.

Gamification 11

Gamification Education CRM Feedback 11

LiveChat

JANUARY 23, 2020

Collecting customer feedback. I can’t imagine a better way of collecting customer feedback than simply tuning in to what the people in the community have to say. That’s why it’s easier to get such priceless information from inside the community instead of an email survey. They are in the community because they want to be there.

Gamification 69

Gamification Feedback Education Entertainment 69

Lumoa

FEBRUARY 9, 2023

Long-term actions are based on the analytics results of customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. Acting on customer feedback doesn’t mean doing one thing. It means doing many things on many levels of an organization.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

LiveChat

JANUARY 23, 2020

Collecting customer feedback. I can’t imagine a better way of collecting customer feedback than simply tuning in to what the people in the community have to say. That’s why it’s easier to get such priceless information from inside the community instead of an email survey. They are in the community because they want to be there.

Gamification 28

Gamification Feedback Education Entertainment 28

SmartKarrot

SEPTEMBER 15, 2020

Widget Training Tools Use of Analytics Live Free Demos Aim for Milestones Feedback Options. And, 86% of people say they would be more likely to stay loyal to a business that invests in onboarding content that welcomes and educates them after they buy. Feedback Options. What is customer onboarding? . Widget Training Tools.

SaaS 10

SaaS Gamification Analytics Feedback 10

RapportBoost

DECEMBER 10, 2018

She is an internationally experienced writer and trainer and an MA student at University College, London, and the world’s number one center for education and social science. And when you get meaningful feedback, you have the responsibility and privilege to be the recipical for that. Tony: Wonderful.

Customer centricity 40

Customer centricity Contact Center Self service Journey mapping 40

CSM Magazine

JULY 21, 2020

Face-to-face screen time decreases feelings of isolation and builds trust, but don’t overload new agents and remember to ask for feedback so that you can improve the onboarding process for other new joiners. Virtual gamification has the added bonus of reducing onboarding time while making learning fun. or visit www.puzzel.com.

Gamification 52

Gamification Cloud contact Surveys Chatbots 52

Vistio

APRIL 2, 2022

And we also do a couple benchmarking surveys a year for member companies and also have an online forum, some private meeting groups for members to be able to exchange digitally in that environment. So you’ve got financial services, healthcare, utilities, education, professional services, retail, travel.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

Balto

SEPTEMBER 12, 2023

Educating your agents about the importance of a customer-centric approach and how their actions can affect the customer experience is essential. Design new efficient workflows for your teams that focus on creating a positive customer experience and collect feedback from your team on their implementation.

Customer Experience 52

Customer Experience Customer centricity Coaching Analytics 52